Product Manager, Enterprise Towing

What We Do 

At Autura, we're revolutionizing the towing and recovery industry with cutting-edge software that makes a real difference for our customers. From towing service providers to local governments, our tools—like Towing Management Systems, ARIES Dispatch, and Impound solutions—are designed to simplify operations, boost safety, and drive success. Joining Autura means being part of a team that's passionate about innovation, collaboration, and making the world a little safer and smarter every day. Ready to help us pave the way? 

About the Role 

At Autura, we're all about the team and looking for individuals who embody empathy, ambition, and a strong team spirit. Our enterprise customers—large towing operators, municipal fleets, and motor clubs—rely on Autura to manage complex, high-volume operations across multiple locations. The Product Manager (Enterprise Towing Solutions) role will focus on understanding the unique needs of these sophisticated customers and delivering features that help them scale efficiently, maintain compliance, and maximize profitability. 

What You'll Be Doing 

• Own the product roadmap for enterprise towing customers 

• Partner with Engineering and Design to build features that address enterprise-scale challenges like multi-location management, fleet optimization, and advanced reporting 

• Conduct customer interviews and on-site visits to deeply understand enterprise workflows, pain points, and operational requirements 

• Define and prioritize features based on enterprise customer feedback, competitive analysis, and business impact 

• Collaborate closely with Sales and Customer Success teams to support deal cycles, understand customer needs, and ensure successful onboarding 

• Build strong relationships with enterprise customers, serving as their advocate within the product organization 

• Track and analyze product usage and performance metrics to identify opportunities for improvement and expansion 

• Create clear product requirements, user stories, and acceptance criteria; own the scrum process, from planning to execution in partnership with Engineering leadership 

• Collaborate with and mentor other members of the product team 

• Utilize product management tools such as Jira, Confluence, and Dragonboat 

• Support go-to-market activities including feature launches, customer communications, and training materials 

About You 

• 3+ years of experience in Product Management, ideally with B2B SaaS or field service software. Bonus points for experience in the towing, automotive, or transportation industries 

• Strong customer empathy with experience conducting user research and translating insights into product requirements 

• Proven ability to work effectively with engineering teams and understand technical tradeoffs 

• Experience building features for enterprise customers with complex, multi-user workflows 

• Excellent communication skills with the ability to present ideas clearly to both technical and non-technical audiences 

• Strong analytical skills and comfort working with data to inform decisions 

• Highly organized with strong attention to detail 

• Self-motivated and able to manage multiple priorities in a fast-paced environment 

• Willingness to travel occasionally to customer sites and industry events 

Who We Are & Benefits 

Autura is committed to providing modernized benefits and cultural perks. 

• Competitive pay and annual performance reviews 

• Option for 100% fully paid benefits package including health, dental, vision 

• 401(k) with a matching company contribution 

• Open Paid Time Off 

Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all. 

Equal Opportunity Employer 

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.