POS-15799
Product Manager, Omnichannel Messaging PlatformRole Summary
Our mission at HubSpot is to help millions of organizations grow better. In this role, you’ll shape the future of how sales and support teams communicate across email, WhatsApp, Facebook Messenger, Instagram, and emerging channels. You’ll redefine the most heavily used messaging channel—email—while building a unified, AI-powered platform that helps reps communicate naturally and efficiently. You’ll collaborate deeply across Engineering, UX, Research, and Analytics to deliver impactful, customer-driven solutions.
What You’ll Do- Lead the product strategy and roadmap for HubSpot’s Omnichannel Messaging Platform, with a core focus on modernizing email for 2026 and beyond.
- Simplify and evolve complex email foundations such as threading, deliverability, access controls, provider integrations, signatures, automations, and message-object associations.
- Build platform capabilities that power consistent, scalable messaging across email, WhatsApp, Facebook Messenger, Instagram, and future channels.
- Use AI to streamline setup, automate support messages, enhance reply workflows, and boost rep productivity.
- Work closely with Service Hub, Connected Email, CRM, and Deliverability teams to create end-to-end messaging experiences that scale.
- Balance native channel constraints with CRM workflows to deliver intuitive, enterprise-grade omnichannel communication.
- Guide new product ideas from concept through launch, driving alignment across engineering, UX, and cross-functional teams.
- Interview customers to understand their messaging behaviors, challenges, and opportunities.
- Define, track, and analyze the key metrics that reflect the health, adoption, and effectiveness of the messaging ecosystem.
- Proven experience shipping messaging or communications products as a Product Manager.
- Skilled at partnering with engineers and designers to deliver high-quality, customer-centric products.
- Curiosity and resilience in navigating mature, technically complex domains like email.
- Strong data literacy and a hypothesis-driven approach to decision making.
- Excellent communication and storytelling skills, with the ability to articulate vision and trade-offs clearly.
- Ability to connect familiar messaging behaviors (Gmail, Outlook, WhatsApp, Slack) to CRM workflows.
- Understanding of the competitive messaging landscape and emerging trends.
- Comfortable moving quickly, learning fast, and iterating in ambiguity.
- Experience with AI-driven messaging or automation capabilities.
- Background in platform, communications, or infrastructure products.
- Experience in sales, support, or CRM-connected workflows.
- Location: Remote, United States (EST/CST )
- Work preference: Remote
- Travel: Limited travel
- Applications must be submitted in English.
- No cover letter or supplemental materials required.
- No application deadline set.
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
- HubSpot Careers
- Life at HubSpot on Instagram
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
Top Skills
Similar Jobs
What you need to know about the Austin Tech Scene
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
