Product Specialist

Chowbus, Inc. in Chicago, IL seeks Product Specialist. Consult with leadership team and
product/engineering teams to drive new features and improve existing POS systems. Apply
theoretical expertise and innovation to create or apply new technology to the product design.
Train local operations teams to ensure they have the most current systems knowledge and
follow best practices when servicing POS systems. Collect product feedback from local teams
to improve testing and installation processes. Assign or schedule tasks to meet work priorities
and goals. Meet with managers, vendors, clients and engineers to solicit cooperation and
resolve problems. Design software for POS App products. Analyze key metrics such as
defect rates, time to close issues, etc. to identify ways to improve operational efficiency and
reduce systems related errors and problems. Conduct logical analyses of business, product,
engineering, and other technical problems, formulating mathematical models of problems for
solution. Evaluate project plans and proposals to assess feasibility issues. Consult with users,
management, vendors, and technicians to determine computing needs and system
requirements. Manage stakeholders from product, design, engineering, product marketing,
sales, and opera. Ions, and collaborate with other product managers. Act as a trusted partner
to stakeholders by proactively sharing progress, surfacing risks, gathering feedback and
aligning outcomes with broader business goals. Collaborate with junior product managers by
providing strategic ideas, feedback, and support to ensure alignment with team goals and
product vision. This is an individual contributor role and there are no managerial duties in this
position. 100% telecommuting from home allowed from anywhere in the United States.
Must possess a Master’s Degree in Computer Science, Information Systems, Business
Analytics or a related field and 2 years of experience in the job offered or a related role. Must
also possess experience with (i) translating business goals into clear product goals and
requirements by clarifying client goals into structural product specs; (ii) developing and
articulating an organized product roadmap for product involvement; (iii) presenting product
reports to peers, stakeholders, and senior management; (iv) extracting from product metrics
by using data analysis or points and make data-driven decisions for product development
using data monitoring or visualization tool, like MS Excel Pivot tables, Mixpanel, or Tableau;
(v) using agile project management tools, like JIRA and Confluence; (vi) using prototype
designing tools, like Figma, Sketch, and Adobe XD; and (vii) in the Point of Sale industry.
Salary: $108,077.

What We Offer

• Medical, dental, and vision insurance
• 401(k)
• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance and option for additional employee-paid Life
  Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and
  option for additional employee-paid AD&D Insurance
• Company holidays
• Birthday off
• Paid Parental Leave
• Flexible Paid Time Off (PTO)
• Employee Assistance Program (EAP)

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