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Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.
Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.
Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.
Learn more about us on our company page.
Where we Work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.
About your skills
Project Management: Strong project management skills, with the ability to manage multiple priorities and deadlines effectively.
Project Management Technologies: Strong proficiency in project management tools.
Cross-functional Collaboration: Experience working cross-functionally with teams such as Sales, Marketing, and Product.
Communication: Excellent verbal and written communication skills, with the ability to present complex information in an understandable and actionable way.
About this role
We are looking for an experienced Program Manager to join our Customer Success Operations team. This role will focus on developing, implementing and maintaining programs that enhance customer experience, drive retention, and support the overall growth of our customer success organization. The ideal candidate will have a strong background in program management, operations, and customer success.
What you’ll be doing
Project Management: Drive cross functional projects, transformational projects, and change management projects in partnership with CS Leadership
Examples of specific projects: Customer Advisory Board ownership, Winback Program management,
Design, implement, and manage customer success programs and initiatives
Develop standardized processes and workflows to improve operational efficiency
Create and maintain program documentation, playbooks, and best practices
Monitor program performance and implement continuous improvement strategies
Training and Support: Provide ongoing training and support to the Customer Success team on tools, process and policies. Create training materials and best practice documentation.
Collaborate cross-functionally with Sales, Marketing, Product, and Engineering to align customer success strategies and programs across teams.
What you’ll have
Experience: 5+ years of experience in Program/Project Management roles ideally across a Customer Success Operations, Customer Success Management discipline
Knowledge of customer success methodologies and frameworks
Experience with project management platforms.
Prior experience in a SaaS environment.
Tech-savvy: Familiarity with other customer success tools and CRM systems (e.g., Salesforce) is a plus.
Customer-centric Mindset: Passion for creating outstanding customer experiences and helping teams achieve that goal
Posting Date: December 29th
Application Window:
We anticipate the application window will be open until January 19, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.
At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity.
At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity.
You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.
You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.
You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.
You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?
Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.
Our Benefits Start with UOur benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
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