Coordinates product delivery from order acceptance through customer-site delivery, serving as the customer interface for technical, strategic, planning, and scheduling matters. Manages customer service activities, implements program policies and standards, develops service, technology, and operational requirements, and performs complex administrative and analytical duties independently.
Essential Duties and Responsibilities
- Coordinate delivery of product to external customer
- Monitor product from initial acceptance of order through delivery of product from customer site
- Interface with customer on technical and strategic matters relating to the delivery of product to include planning/scheduling requirements
- Manage day-to-day activities and functions within customer service
- Implement program policies, procedures and standards
- Develop business and technical requirements that encompass Service, Technology and Operational needs all in one
- Perform complex administrative duties requiring oversight, attention to detail and analysis
- Work independently with minimal supervision
- Other duties may be assigned.
Desired Knowledge, Skills, and Abilities
- Solid understanding of Copy Exact violation procedures
- Knowledge of the company’s policies, practices and procedures with the ability to work within parameters
- Solid knowledge of products and services required
- Strong project management skills
- Excellent verbal and written communication skills
- Knowledge of MRP, Oracle and Agile systems
- Solid MS Office, Outlook, Word, Excel and PowerPoint skills
- Ability to sit, stand, walk, bend, and lift up to 25 lbs.
Desired Education, Certifications and Experience
- 3-4+ years customer service or related work experience
- B.S. or equivalent work experience, or any combination of education and experience
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure, and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific range for your location during the hiring process.
Ichor is committed to supporting your personal well-being and professional development. Our benefits are designed to help you maintain a healthy work-life balance, provide peace of mind, and prepare for your future. We offer medical, dental, and vision plans across all locations, allowing team members to select the coverage that best meets their healthcare needs and budget. Our benefits also include a paid time-off program and paid holidays to support your time away from work. A summary of our Benefits will be provided during the interview process.
Ichor Systems Inc. is an Equal Employment Opportunity Employer
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Ichor Systems, Inc. Austin, Texas, USA Office
Austin, United States
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