Program Manager

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Program Manager is responsible for designing, coordinating, and executing strategic programs that support the organization’s business objectives and drive cross-functional alignment. This role manages multiple complex initiatives, oversees program deliverables, and ensures effective resource allocation to maximize impact and efficiency. Through the use of data-driven analysis, the Strategic Program Manager evaluates progress, identifies risks, and provides actionable recommendations to senior leadership. By fostering collaboration across teams and ensuring compliance with organizational policies, the Strategic Program Manager enhances operational effectiveness, drives continuous improvement, and supports long-term organizational growth.

Role Description

• Develop, implement, and manage strategic programs that align with organizational goals and support business growth and transformation.

• Lead cross-functional project teams, setting clear objectives, timelines, and deliverables while promoting a culture of excellence, accountability, and continuous improvement.

• Coordinate resource allocation and operational budgeting for assigned programs in partnership with senior leadership, ensuring effective utilization and alignment with business priorities.

• Monitor, track, and report on program performance and outcomes using data-driven metrics and analytics, providing regular updates and recommendations to senior leadership.

• Collaborate closely with key stakeholders across departments to streamline processes, improve workflows, and drive enhancements in program execution and customer satisfaction.

• Establish clear program governance structures, define roles and responsibilities, and implement accountability measures to ensure successful program delivery.

• Ensure adherence to organizational policies, procedures, and standards while proactively identifying and mitigating program risks through robust management strategies and contingency planning.

• Oversee the development and delivery of program enablement materials and training, ensuring alignment with organizational vision and best practices.

• Serve as a liaison between project teams, executives, and senior leaders, facilitating communication, decision-making, and the achievement of strategic program objectives.

• Support talent development within program teams, including recruitment, onboarding, and engagement, to build strong relationships and foster a collaborative, high-performing environment.

Behaviors and Competencies

• Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.

• Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.

• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

• Follow-Through: Can take ownership of tasks, coordinate with others, and ensure that team commitments are met in a timely manner.

• Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.

• Presenting: Can effectively use visual aids, storytelling, and persuasive techniques to enhance presentations and engage audiences.

• Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.

• Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.

• Initiative: Can proactively seek out challenges, take ownership of complex initiatives, collaborate with others, and drive innovative ideas and results.

• Negotiation: Can take ownership of complex negotiations, collaborate with others, and drive consensus.

• Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.

Skill Level Requirements

• Ability to thoroughly understand and analyze contracts and statements of work. - Intermediate

• The ability to effectively utilize applications like Word, Excel, PowerPoint, OneNote, Project, and Visio to enhance productivity and perform various tasks efficiently. - Intermediate

• Ability to effectively communicate and collaborate with C-suite executives and other leaders, ensuring alignment of strategic initiatives and organizational objectives. - Intermediate

• Understanding of Information Technology products and solutions to effectively evaluate, implement, and support technological initiatives within an organization. - Intermediate

• Ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment. - Intermediate

Other Requirements

• Completed Bachelor’s Degree in Business, Project Management, or a related field, or relevant work experience required

• 5+ years of experience in program, project management, business, or a relevant functional area

• Ability to travel to SHI, partner, and customer events

• Ability to travel up to 25%

The estimated annual pay range for this position is $70,000 - $120,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.   

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status