Program Manager

Location: New York “Grand Central” or Austin “Domain North Side”(In-office 4x per week)

Company: Kizen, www.kizen.com

Kizen’s Platform, AI Agents & True Context Technology (TCT) power millions of mission-critical experiences for leading organizations in highly regulated industries (insurance, healthcare, financial services).

Our platform helps organizations automate the workflows that matter most — from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically.

And that’s just the beginning. With Kizen, developers can build new enterprise applications and impactful AI agents, while business users can customize dashboards and agents using natural language, low-code, or code — all on the same platform.

What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection — all built on an AI-first architecture that’s easy to adopt, scale, and trust.

We’re solving real operational problems and helping the world’s most complex organizations work faster, smarter, and more humanely.

Join us in transforming how industries work — one workflow, one agent, and one customer success story at a time.

We are looking for a hands-on Program Manager with a history of leading SaaS and consulting engagements, managing multiple concurrent projects, and delivering data-driven solutions that improve client operations and drive measurable business results as we bring our next-gen platform to the world.

This is an opportunity of a lifetime for someone who wants to be at the heart of the AI movement to better humanity. As the Program Manager you’ll be working directly with our VP, Consulting to drive execution excellence across a portfolio of client engagements, ensuring alignment with strategic objectives, and delivering measurable business outcomes 

In this dynamic role, you’ll lead our teams responsible for: 

1. Program & Portfolio Management - Lead and manage a portfolio of concurrent insurance-focused projects (e.g., CRM implementations, data integrations, commission systems, agent portals)
2. Client & Stakeholder Management - Act as the primary escalation point for client stakeholders across all assigned projects
3. Cross-Functional Leadership - Coordinate across Solution Architecture, Implementation, Product, and Support teams to ensure cohesive delivery

Lead and manage a portfolio of concurrent insurance-focused projects (e.g., CRM implementations, data integrations, contracting & commission systems, agent portals)Establish and maintain program-level governance, including status reporting, risk management, and executive communication

• Ensure alignment of all projects to client business goals, timelines, and contractual commitments (SOWs, SLAs)
  

• Oversee day-to-day execution across multiple project teams, ensuring milestones, deliverables, and budgets are met
• Standardize delivery frameworks, methodologies, and best practices across engagements
• Monitor project health through KPIs, proactively identifying and mitigating risks and issues

• Act as the primary escalation point for client stakeholders across all assigned projects
• Build strong relationships with executive sponsors, business leaders, and operational teams
• Facilitate regular program reviews, steering committees, and executive updates

• Coordinate across Solution Architecture, Implementation, Product, and Support teams to ensure cohesive delivery
• Drive alignment between technical and business teams, translating requirements into actionable plans
• Support resource planning and capacity management across projects
  

• Manage program-level financials including budgets, forecasts, and margin performance
• Ensure adherence to contractual terms, including scope management and change orders
• Identify opportunities for expansion, upsell, and additional consulting services
  

• 10+ years of experience in Program or Project Management within SaaS, consulting, or insurance industries
• Proven experience managing multiple concurrent projects or large-scale programs
• Experience delivering SaaS implementations, CRM platforms, or data-driven solutions
• Demonstrated experience managing relationships with executive stakeholders (C-level, VP, and Director levels), including leading executive briefings and steering committees
• Strong financial acumen, including budgeting, forecasting, and margin management
• Exceptional verbal and written communication skills, with the ability to clearly articulate complex concepts to both technical and non-technical audiences
• Experience translating business objectives into actionable program plans and measurable outcomes
• Ability to synthesize large amounts of information into concise, actionable insights for leadership consumption
• High emotional intelligence (EQ) with the ability to navigate complex client dynamics and build trust quickly

Preferred Qualifications

• PMP, PMI-RMP, or equivalent certification preferred
• Experience with insurance distribution models (IMO, FMO, MGA environments)
• Familiarity with data integration, APIs, and analytics platforms
• Experience working in high-growth SaaS or consulting organizations
• Strong understanding of insurance operations (e.g., contracting, commissions, agent lifecycle, policy data)

We’re a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you’ll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You’ll have opportunities for professional development, impact, and career advancement.

• Career Growth Opportunities
• Engaging Work Culture
• Top-Tier Compensation
• Equity Package
• Healthcare Coverage
• Health and Fitness Stipend
• Professional Development Stipends
• PTO 

Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. 

The base salary range for this position is [$190,000-$225,000]. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages.

If you’re excited about creating impactful experiences and contributing to a fast-paced, people-focused team, we’d love to meet you!

OTE - $220,000-$275,000