Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
Assist in creating comprehensive project plans that align customer requirements with company goals and coordinate all project phases.
Act as a liaison between customers, vendors, and the company, managing communications and ensuring requirements are met.
Work with internal stakeholders to identify project resource needs and allocate appropriate personnel.
Keep detailed project documentation, including plans, budgets, and timelines, organized and up-to-date.
Assist in budget preparation, monitor expenditures, and provide financial reports to senior management.
Implement quality control procedures and coordinate with the quality assurance team to address any issues.
Identify potential project risks, develop mitigation strategies, and keep stakeholders informed of any changes.
Regularly report on project status to stakeholders, highlighting progress, challenges, and solutions.
Proactively manage day-to-day operational aspects of multiple large-scale projects, including client interaction and expectations.
Support administrative tasks such as meeting coordination, agenda building, and coordination of offsite activities.
Behaviors and Competencies
Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.
Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.
Communication: Can communicate simple ideas and information clearly.
Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned.
Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.
Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.
Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.
Follow-Through: Can demonstrate a willingness to complete assigned tasks and responsibilities on time.
Documentation: Can follow established templates and guidelines to produce clear and accurate documentation when assigned.
Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned.
Skill Level Requirements
Strong interpersonal skills – Basic
Ability to work independently or in a team-oriented environment – Basic
Ability to effectively prioritize and execute tasks – Basic
Ability to manage shifting demands and timelines by utilizing analytical and problem-solving skills – Basic
Proficient with Microsoft Office products – Basic
Preferred Qualifications/Skills:
Project management experience – Basic
PMP or other relevant project management certifications – Basic
Experience dispatching and managing onsite resources – Basic
Other Requirements
Bachelor’s Degree or relevant work experience required
Experience in a customer-facing, customer support, or similar role preferred
Familiarity with project management concepts
Familiarity with basic IT hardware and solution
Travel may be expected up to 30% based on business needs
The estimated annual pay range for this position is $55,000 - $80,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
SHI International Corp. Austin, Texas, USA Office
1301 South Mo-Pac Expressway, Suite 375, Austin, TX, United States, 78746
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