Provider and Network Management Training and Development Lead

Job Description

A bit about this role:

At Devoted, we believe that strong training and onboarding are critical to the success of our provider network teams. Our network team is often the first point of contact for providers and their staff, making consistency, compliance, and clarity essential to every interaction.

The Network Trainer plays a key role in ensuring our network managers, directors, and both in-house and field network staff are equipped with the knowledge, tools, and resources they need to succeed. This role is responsible for the design, development, and delivery of training programs, as well as close partnership with network leadership to understand workflows, identify best practices, and support standardization where needed.

This is a fast-paced role in an evolving environment. Systems, processes, and priorities change quickly, and the Network Trainer will help ensure the team stays informed, confident, and aligned. Training will be delivered through a variety of methods, including in-person sessions, virtual learning, independent learning modules, and reference materials. 

Responsibilities and Impact will include:

• Develop training content, schedules, and a consistent onboarding timeline for new network employees

• Conduct and facilitate training for new network hires

• Evolve, coordinate, and lead ongoing training for existing network staff

• Create training materials using authoring tools for independent and self-paced learning

• Develop, maintain, and update training resources as processes and information change

• Partner regularly with network leadership, operations, and the broader training team to understand needs, updates, and workflows

• Identify training gaps and recommend or develop solutions to address them

• Follow up with new hires post-training to ensure continued skill development and retention

• Collaborate cross-functionally to support consistency across teams and departments

• Identify and implement creative, learner-friendly solutions to improve understanding and retention

• Build checkpoints and reinforcement moments throughout the training journey

• Analyze network staff needs and training effectiveness

Training topics will include (but are not limited to):

• Provider engagement and communication

• Provider contracting and contractual decision-making

• Network tools and systems

• Working with other departments

• Provider performance reporting and metrics

Required skills and experience:

• 5 or more years of experience in the healthcare industry, preferably supporting Medicare Advantage

• 2+ years of experience in a provider network position. 

• Previous training experience preferred. 

• Powerpoint, word and spreadsheet skills required

• Learning management system skills preferred. 

• Excellent written, verbal, and interpersonal communication skills required

• Strong analytical and problem solving skills

• Strong organization and time management skills

• Ability to work independently

• Ability to multitask

Desired skills and experience:

• Curious mindset with a willingness to ask questions and seek clarity

• Strong desire to improve processes and positively impact the healthcare experience

• Collaborative approach with a focus on breaking down silos

• Hands-on mentality with a willingness to roll up sleeves and get the work done

• Comfortable operating in a fast-changing environment

Salary Range: $100,000 - $120,000 / year

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family.  We are committed to a diverse and vibrant workforce. 

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States.  And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.