Quality Assurance Coordinator

About Us

Founded in 2001, U.S. Money Reserve has grown into one of the world's largest private distributors of U.S. and foreign government-issued gold, silver and platinum legal tender products. Hundreds of thousands of clients across the country rely on U.S. Money Reserve to diversify their assets with physical precious metals, primarily in the form of U.S. gold and silver coins.

About Position

U.S. Money Reserve is seeking a Quality Assurance Coordinator. The role requires active listening skills, the ability to work around policy and procedures, and requires a team player who is comfortable working independently.

Responsibilities

• Review recorded sales & verification calls to ensure compliance with company policies.
• Review voicemail messages left for Sales and ensured follow-up.
• Verify orders when call volume is high.
• Learn all the processes within the QA Department.
• Review orders from start to finish to ensure accuracy.
• Process requests from Sales to update customer records.
• Back-up Receptionist position for breaks on occasion.
• Other duties & special projects as assigned.

Note: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Austin, TX 78746 (Required)

Ability to Relocate:

• Austin, TX 78746: Relocate before starting work (Required)

Work Location: In person

• Customer service skills
• Strong attention to detail while maintaining focus on overall quality of work.
• Excellent phone etiquette
• Ability to effectively communicate in writing.
• Mid-level proficiency in Microsoft Word, Excel & Outlook
• Proficient typing at least 60 wpm
• Minimum 2 years of clerical work experience
• Experience in a Quality Assurance or Compliance position a plus.

Education

• College degree preferred but not required
• High School Diploma (or equivalent) required

Experience:

Previous QA experience preferred; minimum 1 year customer service experience required.