Welcomes and assists church guests, manages calls and communications, prepares reception areas, maintains supplies and inventory, and coordinates front desk volunteers. Provides administrative support to staff and HR while handling sensitive information with professionalism, compassion, organization, and discretion. The role requires alignment with the church’s faith statement and active or planned church membership.
Position Summary
The Receptionist serves as the welcoming presence and front door of Austin Ridge Bible Church, reflecting God's heart through hospitality, service, and excellence. This role creates a warm, inviting experience for every guest while providing administrative support that helps the church office operate smoothly. Through each interaction, the Receptionist represents Austin Ridge with professionalism, kindness, and a servant's heart.
Key Responsibilities
- Welcome, assist, and direct guests, creating a warm and hospitable environment for all who enter the church.
- Answer and manage incoming phone calls, emails, and voicemails promptly, professionally, and graciously.
- Facilitate the process for callers and walk-in guests by connecting them with the appropriate staff and resources.
- Open and prepare the lobby, café, reception area, and workroom each day, ensuring all spaces are clean, organized, and guest-ready.
- Sign in visitors, volunteers, contractors, and other guests according to church procedures.
- Maintain the workroom and common supply areas, ensuring supplies are orderly and available as needed.
- Manage inventory and order office, café, kitchen, printing, and ministry supplies in a timely and cost-effective manner.
- Coordinate, recruit, train, schedule, and support a team of front desk volunteers to provide reception coverage during lunches, meetings, appointments, and vacations.
- Communicate pastoral care and ministry information to the appropriate staff members in a timely manner.
- Assist the HR Director with projects, special assignments, and other administrative support as needed.
- Perform other duties as assigned in support of the mission and ministry of Austin Ridge Bible Church
Qualifications
- Demonstrates a growing relationship with Jesus Christ and a desire to align daily work with God's heart.
- Possesses a servant's heart and responds compassionately to people from all backgrounds and circumstances.
- Exhibits excellent interpersonal, verbal, and written communication skills, including the ability to navigate sensitive or emotional situations with grace and wisdom.
- Demonstrates strong organizational skills, attention to detail, and the ability to manage multiple priorities with little supervision.
- Is proactive in identifying needs, solving problems, and following through on responsibilities.
- Demonstrates flexibility and adaptability in a fast-paced, ministry-focused environment.
- Is proficient in Microsoft Office and able to learn and become proficient in additional web-based software and church management systems.
- Maintains professionalism, discretion, and confidentiality.
- Supports and affirms the Statement of Faith of Austin Ridge Bible Church.
- Is, or is willing to become, an active member of Austin Ridge Bible Church.
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