Bilingual Recovery Specialist

Want to LOVE where you work and get full training to do it?

Jacoby & Meyers is the nation's pre-eminent law firm protecting consumers since 1972. We are currently seeking a smart and determined Bilingual Recovery Specialist to join our growing team. At Jacoby & Meyers, every single employee gets to make an impact. Our values guide the way we work with each other. It's a culture where you have the freedom to experiment and push your talents as far as they can go. 

Job Title: Bilingual Recovery Specialist

Type of Position: Full Time

Location: Fully Remote

Pay Range: $20-26/hr

Job Description: 

Core duties and responsibilities include the following. Other duties may be assigned.

Key Responsibilities:

• Conduct outbound calls to clients to better understand their current situation
• Offer clients a clear and compelling overview of the firm's commitment to their case and the benefits of continuing representation with the firm.
• Build rapport with clients by actively listening to their concerns and addressing them with empathy and professionalism.
• Work closely with the client's current case handler and/or attorney to obtain case updates and
• background information prior to conducting outreach, ensuring all client interactions are informed and aligned.
• Identify and escalate unresolved client issues to the appropriate department for prompt  resolution.
• Collaborate with the Client Advocate and Operations team on initiatives and projects aimed at improving the overall client experience throughout the case lifecycle.
• Assist the Turn-Down team with additional tasks and projects as needed to support day-to-day operations.

Qualifications:

• Prior personal injury experience and a thorough knowledge of the personal injury law case progression is required.
• Excellent listening skills and the ability to de-escalate volatile situations.
• Strong communication skills, both verbal and written, with the ability to interact with emotionally labile individuals.
• Proven ability to communicate and collaborate effectively with other departments.
• Strong problem identification and problem-solving skills
• Spanish Speaker
• Knowledge of Internet software, Spreadsheet software and Word Processing software. 

What We Offer:

• Flexible Schedules
• Medical, Dental, Vision and Pet Insurance
• 401(k) with Company Match
• Company-paid Life Insurance and AD&D Coverage, Voluntary Life Insurance
• Short-term and Long-term Disability
• Employee Assistance and Travel Assistance Programs
• Paid Time Off, Paid Sick Time, Paid Holidays
• Health FSA and Dependent Care FSA
• Accident Insurance
• Commuter Transportation Incentive
• Cell Phone and Internet Stipend
• Fully-paid parking
• Learning and Development Programs

About Jacoby & Meyers: 

Jacoby & Meyers was founded in 1972 with the intention of making the legal system more accessible to the average person. Now, more than 50 years later, we continue to help people get the justice and compensation they deserve. Specializing in all types of accident claims, including automobile, motorcycle, bicycle, Uber/Lyft, or trucking accidents, slip and falls, dog bites, construction accidents and other wrongful conduct, the attorneys at Jacoby & Meyers have recovered over a billion dollars for their clients' personal injury and wrongful death claims caused by the negligence of a third party.

REQUIRED: Resume, Pay Expectations

Jacoby & Meyers is an Equal Opportunity Employer.