Referral Support Specialist

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

You are a superhero when it comes to computer and analytical skills. You’ve got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?

This opportunity is full-time during first shift.

In this role, you will:

• Accurately enter referral laboratory test results and patient data into the LIS, ensuring timely and error-free reporting
• Communicate clearly with internal teams, clients, and patients to provide updates and resolve inquiries
• Investigate and follow up on pending or incomplete results, coordinating with reference labs as needed
• Prioritize workload efficiently, including managing high-volume data entry and older reports
• Perform clerical and administrative support tasks such as handling calls, emails, and maintaining organized records

All you need is:

• High school diploma or GED
• Strong data entry skills with a minimum typing speed of 50 WPM
• Attention to detail with the ability to maintain accuracy in a fast-paced environment
• Basic computer proficiency and comfort navigating systems like LIS or EMR
• Ability to communicate effectively and work both independently and as part of a team

Bonus points if you’ve got:

• Experience in a healthcare or clinical laboratory setting
• Knowledge of medical terminology or formal medical assistant training
• Prior experience with laboratory information systems (LIS) or electronic medical records (EMR)
• Proven ability to troubleshoot issues and identify process improvements
• Experience supporting high-volume administrative workflows with strong organizational skills

We’ll give you:

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match
• A sense of belonging – we’re a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.  Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours:

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Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.