Lead the sales efforts for AI Assistants and customer experience solutions in the Central U.S., managing a team and driving new business initiatives.
Location: Chicago, Dallas, Austin, Denver, or Central U.S. Hub (Hybrid)
At Crescendo, we build Unbeatable AI Assistants for chat, voice, and email — and the intelligence layer that makes them better every day.
From AI-powered Voice of the Customer to Automated Quality Management and Data Assistant, we turn every interaction into action.
We don’t drown CX leaders in dashboards.
We give them less noise, more action.
Now we’re hiring a Regional Vice President of Sales – Central to lead our CX Intelligence growth across the Eastern U.S.
The OpportunityYou will lead Crescendo’s new-logo sales motion across the Central region, selling not just AI Assistants — but a complete CX operating system:
- AI Chat, Voice, and Email Assistants
- Voice of the Customer with predictive CSAT
- Omnichannel Automated Quality Management
- AI-Categorized Intent and Data Assistant for deep CX insight
You’ll help CX and Support leaders move from random audits and stale dashboards to a real-time, closed-loop system that captures customer truth, identifies root causes, and drives measurable change.
What You’ll OwnCX Intelligence Revenue Leadership- Lead a team of AEs selling Crescendo’s AI Assistants, VoC, AQM, and Data Assistant across the Eastern U.S.
- Own regional new-logo ARR tied to customer experience modernization initiatives
- Drive executive conversations around:
- Predictive CSAT
- Intent-based root cause analysis
- Omnichannel quality coverage
- Coaching at scale with automated QA
- Personally support strategic deals where CX teams are replacing fragmented QA tools, CCaaS reporting, and manual VoC programs
- Join late-stage opportunities where customers are struggling with low CSAT, QA blind spots, ticket spikes, or inconsistent agent quality
- Coach reps to build ROI cases grounded in outcomes:
- 95%+ CSAT
- 50–65% instant resolutions
- 10k+ monthly cost savings
- 90%+ pre-sales containment
- Position Crescendo as the platform that captures why customers reach out — not just how often.
- Recruit and develop CX-fluent sellers who understand contact center operations, QA workflows, and customer sentiment analytics
- Run deal reviews focused on customer pain, intent signals, and business impact — not feature demos
- Build a culture of curiosity, precision, and proof
- Partner with Solutions, Product, and Delivery to refine VoC, AQM, and Data Assistant use cases
- Bring real field insight back to roadmap prioritization around omnichannel QA, intent modeling, and CX intelligence
- 10+ years of B2B SaaS sales with deep experience selling CX intelligence, CCaaS, QA, VoC, or support automation platforms
- 5+ years leading high-performing enterprise AE teams
- Strong understanding of:
- Contact center QA operations
- CSAT and sentiment analysis
- Root-cause analytics and coaching workflows
- Proven ability to sell multi-product platforms into CX, Support Ops, Digital, and IT leadership
- Comfort navigating transformation deals involving QA modernization, AI adoption, and cost-to-serve pressure
- East Coast based with regional travel flexibility
- 99.8% resolution accuracy with AI + human-in-the-loop
- 50+ languages, 24x7 global availability
- Customers achieving:
- 95% CSAT
- 65% instant resolutions
- 1M+ tickets handled annually
- 10k+ monthly cost savings
We don’t automate CX.
We operationalize customer truth.
We operationalize customer truth.
Crescendo is proud to be an equal opportunity employer.
We believe diversity drives better CX — for our customers and our teams.
Top Skills
Ai Assistants
Automated Quality Management
Customer Experience (Cx) Intelligence
Data Assistant
SaaS
Voice Of The Customer
Similar Jobs
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Lead the design and deployment of AI applications, collaborating with teams to integrate LLM models and ensure performance metrics are met, while fostering continuous improvement.
Top Skills:
AIGoLlmMicroservicesPythonReactRestful Api
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
The Channel Growth Manager will lead partner recruitment, expansion, and activation for Motorola's VS&A channel, driving revenue growth and ensuring alignment with regional leaders.
Top Skills:
Crm ToolsSalesforce
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The Senior Manager of Product - Seller Tools leads product management teams, driving product vision, strategy, and execution in alignment with business goals. This role involves mentoring, cross-functional collaboration, market analysis, and KPI tracking while ensuring products address customer needs.
Top Skills:
Agile MethodologiesKanbanMS OfficeSafeSalesforceScrum
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
