Renewals Specialist - LATAM & North America

What you will do daily:

• Oversee the complete renewal process for existing contracts, proactively engaging with customers within a 90- 120 day window leading up to their contract expiration.
• Prepare and deliver accurate renewal quotes and proposals to customers, ensuring all terms meet both customer expectations and company policies.
• Collaborate closely with GTM teams, especially Sales and Customer Success, to craft and execute effective renewal strategies. This involves proactively engaging customers aligned with Account Managers to discuss renewals and identifying at-risk accounts.
• Manage the end-to-end administrative process, from initial quoting through to deal closure. Support contract processes and works closely with the Deal Desk.
• Identify and flag upsell and cross-sell opportunities, effectively handing them over to the Sales team.
• Maintain a high success rate both on time to close and close won ratio for subscription renewals
• Maintain and improve forecasting accuracy for renewals, providing regular reports to management.
• Categorize effectively churn reasons, to ensure reporting accuracy. Share customer feedback and insights.
• Actively participate in process improvements, identifying efficiencies and implementing best practices.
• Keep Salesforce and other CRM tools up-to-date with accurate renewal data.

The experience you will need:

• Proven experience in a similar role, within the software industry.
• Fluent in both written and spoken English and Spanish, ideally Portuguese.
• Proactive with a customer-focused mindset.
• Ensures accuracy and thoroughness in all tasks.
• Strong relationship-building and communication skills.
• Dedication to producing precise, reliable, and professional outcomes.
• Adept at managing and excelling in fast-paced, international environments.
• Knowledge of Salesforce or a similar CRM.

Benefits of Working with Sonar:

• Flexible comprehensive employee benefit package.
• We encourage usage of our robust time-off allocations. You will receive  23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays.
• We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.
• Generous discretionary Company Growth Bonus, paid annually.  
• Fully paid parking in the heart of downtown Austin, Texas.
• Global workforce with employees in 20+ countries representing 35+ unique nationalities.
• We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.
• Monthly catered events, and team events.

Why you will love it here: • Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice. • We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate! • We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday). • We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them. We prioritize Diversity, Equity, and Inclusion: At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures. We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date. Please note that applications submitted through agencies or third-party recruiters will not be considered.