Azuga, a Bridgestone Company, is a mission-driven team committed to remaining the fastest growing enterprise fleet management mobility solution in the industry. With vehicle GPS fleet tracking, safety camera solutions, driver safety and vehicle diagnostics for small business and enterprise fleets, our fleet management system, and therefore our teams, are helping fleet managers and drivers make smarter decisions when it comes to vehicle maintenance, cost-savings and safety.
We are a group of builders and doers - building the foundations of a dynamic marketing team and marketing strategy to deliver amazing results for our customers and our sales partners. We are a team with a strong commitment to customer-driven innovation, data-based decision making and a commitment to learning through experimentation. As a part of Bridgestone, the opportunities can be endless across the broad spectrum of businesses in the Bridgestone portfolio. If this is your type of work and the type of environment you want to work in, we encourage you to explore our job opportunities.
The Reseller Channel Customer Success Manager will drive the success path for Azuga’s Reseller Partners to enable them to grow their business with Azuga. This position will maintain and improve upon the standards of service ensuring our Reseller Partners have a great experience with training, implementation, and adoption of all Azuga solutions through their CSM. This role will help implement best practices in the Reseller Customer Success team to deliver a world-class partner experience.
*** Fully REMOTE role. Can be located anywhere within the US. ***
***An ideal candidate would be within a base salary range of 62,000 to $82,000.***
Host regular meetings with Reseller Partners and present business reviews, requires the ability to communicate effectively and build strong relationships
Advise and collaborate with other internal teams regarding Reseller challenges and requests
Guide Reseller Partners through our Reseller onboarding and certification process
Help to identify gaps, best practices, and inefficiencies to continuously improve service
Proactively monitor customer health to assess churn risk
Work to develop and improve customer experience, interaction, and Reseller training throughout the customer journey
Minimum of 2 years experience in Customer Service or Account Management, Reseller experience a plus
Excellent verbal and written communication skills with the ability to communicate effectively at all levels
Self-driven and proactive nature, professional demeanor with strong conflict resolution skills
CRM software experience a plus, Salesforce preferred
AI experience a plus
What we offer
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
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