Why Texas Association of School Boards
Established in 1949, TASB has grown alongside Texas to meet the evolving needs of the school boards it serves.
Today, 500 employees work together to promote educational excellence for Texas public schoolchildren. TASB offers high-quality services that help 1,023 school districts operate more efficiently and effectively in serving more than 5.5 million public school students statewide.
We feel privileged to work alongside talented team members who are passionate about putting people first and empowering local school district leaders. The TASB team is adaptable and responsive to the needs of our members.
Our culture is reflected in TASB Together, which guides the way we work and encourages employees to learn, grow, and contribute in alignment with our TASB Mission:
The Texas Association of School Boards promotes educational excellence for Texas schoolchildren through the advancement of good governance, valuable learning experience for school leaders, and public school advocacy. We also provide high-quality services and programs to school districts – helping them operate more efficiently and effectively.
As part of its commitment to employee growth and development, TASB offers competitive pay and rich benefits, including a 2:1 match of retirement contributions up to 5% after one year, (which means that if you contribute 5% to the plan, TASB will contribute 10%), onsite daycare, onsite gym, wellness program, tuition reimbursement, remote and hybrid work options for certain roles, flexible schedules, and more.
Every role at TASB thoughtfully complements our mission and its impact on school districts across Texas. These roles include work in TASB’s Risk Management Services division, which provides administrative services to the TASB Risk Management Fund – a multi-line self-insurance pool (or “risk pool”) of Texas schools. If you consider your work exceptional, have a passion for risk management or risk pools, and want to help drive our mission forward, keep reading!
About You
The RMS Platform/Application Administrator is responsible for analyzing, evaluating, and making changes to existing systems and applications. They work closely with end-users to provide timely and efficient support for platforms and applications. The analyst may also be responsible for configuring, testing, and debugging programs or user-defined modifications. Additionally, they play an active role in mentoring and training their colleagues on the software applications and standard operating procedures. This particular role focuses heavily on managing the OnBase document management system used by TASB Risk Management
A Typical Day
- Provide day-to-day administration and support of TASB Claims Document management system (OnBase)
- Provide ongoing systems support and analysis for the TASB Policy and Claims SaaS Platforms (Origami Risk and Mitchell) and related integrated application systems.
- Documentation of root cause analysis, knowledge articles, system workflows and enhancements.
- Support users by becoming familiar with each of TASB RMF core business operational needs.
- Manage incidents and requests using ServiceNow.
- Cross train with other Support Analysts for TASB SaaS Platforms and other applications and integrated systems.
- Identify and communicate critical issues and changes made to the TASB SaaS products, applications, and integrated systems.
- Work as part of the RMS Platform Support Team to resolve all Tasks/Service requests assigned and other duties as assigned.
- Takes initiative in identifying potential issues before they occur or performs modifications to the system to enhance stability and effectiveness of the application.
- Makes appropriate modifications to existing systems to enhance capability that better supports the business users.
- Mentor teammates and act as an escalation point for them as needed.
How You’ll Make an Impact
- Ability to communicate technical concepts to non-technical end users.
- Maintain excellent end user and business unit relationships at all levels from Executive Director level to end user. The Platform Support Analyst will maintain professionalism during customer service support calls along with all verbal and written communications.
- Participate in after-hours support activities as needed.
- Provide training to end users or other colleagues as necessary to share knowledge of the various applications as well as the standard operating procedures.
Skills For Success
Education and Experience:
- High school diploma required; Bachelor’s degree preferred.
- 1-2 years in an IT discipline is required.
- Experience with products like Origami Risk, Hyland OnBase, NetSuite, or similar products are preferred.
- Experience researching technical documentation and release notes across multiple software platforms.
- Experience documenting support process workflows using a knowledge base.
- Experience with Microsoft Windows.
Knowledge, Skills, and Abilities:
- Ability to quickly identify issues and implement critical and accurate mitigation strategies within a fast paced and dynamic work environment.
- Ability to create and maintain detailed guidelines and referencing/maintaining examples of resolution “best practices” documentation.
- Ability to interact with software vendors to update software for changes to existing applications and integrated systems.
- Strong software troubleshooting skills.
- Familiarity with User Access Control methodologies.
- Knowledge of testing software upgrades, patches, and vendor releases.
- Familiarity with database administration/management concepts.
- Skilled in Business Analysis.
The TASB Difference
- Enjoy competitive pay and rich benefit offerings.
- Be part of a collaborative environment where every contribution impacts Texas public schoolchildren.
- Thrive in a culture that promotes bringing your whole self to work every day and emphasizes healthy boundaries and work-life balance.
- Learn and grow individually and together through frequent professional development, wellness seminars, and more.
- Work alongside transparent leaders with an open and consistent feedback approach.
- Celebrate as a team with meaningful (and fun) events and tokens of appreciation throughout the year.
Posting Notices
- Salary commensurate with experience.
- The health and safety of our employees and members is our top priority.
- The Association is an equal opportunity employer and will not discriminate against an individual based on any of the following personal characteristics protected by law: race, color, national origin, religion, sex (including in relation to marital status, pregnancy, pay, sexual orientation or gender identity), age, disability, genetics or veteran status.
- This position does not qualify for visa sponsorship.
- Any job offer is contingent upon receipt of results of a satisfactory background check.
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Texas Association of School Boards Austin, Texas, USA Office
12007 Research Blvd, Austin, TX, United States, 78759
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