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Hyatt

Rooms Controller

Posted 28 Days Ago
Be an Early Applicant
Hybrid
Point, TX
23-23 Hourly
Entry level
Hybrid
Point, TX
23-23 Hourly
Entry level
Assigns guest rooms based on preferences, manages room and checkout changes, verifies reservations and cancellations, blocks rooms, coordinates group arrivals and pre-registration, and approves late checkouts based on occupancy. Provides professional guest service, communicates room availability to staff, follows company policies and safety procedures, and supports team goals. Requires flexible availability for shifts, weekends, and holidays.
The summary above was generated by AI
Hourly Rate: $23.40

Are you looking for a place where meaningful moments are made together?  
 

Hourly Wage: $23.40

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Full Time

 

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Rooms Controller at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. 

 

Where great benefits lead to a life fulfilled. 

  • Competitive Pay 

  • Medical/Dental/Vision/401K opportunities 

  • Travel discounts 

  • Credit Union Membership 

  • Tuition Reimbursement 

  • Professional Counseling & Family Support 

  • Growth and Development Opportunities 

  • *Benefit Eligibility will vary by position 

 

Site Specific Perk:

  • Free On-Site Parking  

  • Department celebrations 

  • Associate Appreciation Week 

  • Monthly associate recognition and reward programs

 

As a Rooms Controller, a typical day will include:  

  • Assigns a room according to guest requests and preferences whenever possible. 

  • Reviews/Tracks/Accommodates requests for room/check-out changes when possible.  

  • Performs duplicate reservation checks; block rooms.  

  • Confirms reservations and cancellations.   

  • Communicates to appropriate staff that there are guests who are waiting for an available room.    

  • Organizes and coordinates check-in/pre-registration procedures for arriving groups.  

  • Reviews requests for late check-outs and approves according to occupancy.   

 

Guest Experience and Company Standards 

  • Welcome and greet guests and anticipate and address their needs. 

  • Interact with colleagues and guests professionally and promptly. 

  • Contribute to team goals. 

  • Always follow company policies and safety procedures. 

 

To Become a Rooms Controller at HVC:  

  • Available to work various shifts, holidays, and both weekend days. 

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

  • Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. 

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. 

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Hyatt Austin, Texas, USA Office

Austin, United States

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