Respond to warm inbound nonprofit leads, assist leaders with credit card applications, follow up on stalled applications, maintain accurate records and next steps in HubSpot, and coordinate handoffs to teammates for larger organizations. The role emphasizes clear communication, consistent follow-up, organization, and customer support. Sales experience is not required, and training is provided. The position is based in Austin with required office work during training and hybrid flexibility after ramp-up.
YOU MUST APPLY VIA OUR WEBSITE TO BE CONSIDERED
- https://www.charitycharge.com/careers/sales-coordinator/
WELCOME TO CHARITY CHARGE!
Start with warm leads. Build real sales skills.
You will not spend your day cold calling strangers or working through purchased lists. Every lead has already shown interest in Charity Charge.
Your job is to respond quickly, understand what each nonprofit needs, and help its leader complete the card application process. You will often be the first person they speak with at Charity Charge, so clear communication and reliable follow-up matter.
About Charity Charge
Charity Charge is an Austin-based Public Benefit Corporation that provides financial services built exclusively for nonprofits. More than 3,000 nonprofits use our Nonprofit Credit Card, from local churches to national organizations like United Way, YMCA, and Junior League.
What You Will Own
- Respond to new inbound leads as soon as they come in and help nonprofit leaders (Executive Directors, CFOs, board treasurers) complete their card application over the phone.
- Follow up with people who started an application and stalled, and help them across the finish line.
- Keep every call, application status, and next step up to date in HubSpot.
- Connect larger organizations with the right teammate and help create a smooth handoff.
- Everyone you contact came to us first. Never a purchased list or cold call.
What Will Help You Succeed
- You enjoy talking with people and can make a phone conversation feel clear, useful, and comfortable.
- You are consistent. You can follow the same outreach rhythm each day, stay organized, and make sure nobody gets lost between steps.
- Experience in customer service, retail, hospitality, or a front-desk role is helpful. Sales experience is not required. We will train you on the products, process, and tools.
- You must live in the Austin area and be able to work from our Austin, Travis County office five days a week during training. Hybrid flexibility is available after you are fully ramped. Local candidates only; no relocation assistance.
Compensation and Benefits
- Pay: $45,000–$50,000 (total potential Comp of $57,500 first year w/Performance Bonus)
- Performance bonus: Up to $7,500 a year based on clear, measurable goals you will know after training completes
- Health, dental, and vision: Enroll starting your first day
- 401(k): Eligible from day one, with employer matching after one year
- Lunch every day, plus a kitchen stocked with drinks and snacks
- On-site gym
How to Apply
YOU MUST APPLY VIA OUR WEBSITE TO BE CONSIDERED
- https://www.charitycharge.com/careers/sales-coordinator/
- Upload your resume, answer a few questions, and submit a short video intro.
Charity Charge Austin, Texas, USA Office
2105 E Martin Luther King Jr Blvd, Austin, Texas, United States, 78702 1341
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