Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
This person reports to a Sales Enablement Manager.
Role Description
Support the coordination and execution of Sales Enablement programs and initiatives.
Assist in the delivery of enablement and training programs, onboarding initiatives, sales campaigns, tool and platform rollouts, communications programs, events, and business operations activities.
Coordinate program schedules, meetings, materials, communications, readiness activities, and stakeholder updates.
Provide ongoing operational and administrative support for Sales Enablement programs.
Serve as a point of contact for routine program inquiries, providing accurate information and escalating issues when appropriate.
Track program activities, tasks, milestones, risks, and dependencies to support successful execution.
Maintain program documentation, project plans, records, communications, and resource materials.
Collect, validate, and organize program data, including participation, completion, engagement, feedback, and operational metrics.
Prepare reports, dashboards, and summaries that support program visibility and decision-making.
Collaborate across SHI Sales teams and support alignment between Sales Enablement, Sales Leadership, Marketing, Operations, and other internal stakeholders.
Support communication and visibility efforts to ensure awareness and adoption of enablement initiatives.
Identify process gaps, inefficiencies, or recurring challenges and recommend practical improvements.
Gather participant and stakeholder feedback to support continuous improvement efforts.
Contribute to performance measurement, process analysis, improvement planning, and change management activities.
Develop expertise in Sales Enablement processes, tools, systems, and operational practices.
Demonstrate ownership of assigned programs, projects, and deliverables while ensuring quality, accuracy, and timely completion.
Behaviors and Competencies
Inclusive Design Thinking – Creates learning experiences that welcome diverse learning styles, backgrounds, and abilities.
Program Ownership – Manages initiatives from vision through impact measurement with accountability and excellence.
Collaborative Partnership – Builds trust with stakeholders to align learning solutions with business and individual needs.
Continuous Improvement – Uses data, feedback, and trends to evolve programs and learner experiences.
Empathetic Facilitation – Creates safe, engaging learning environments where participants feel valued and empowered.
Skill Level Requirements
External Qualifications
Completed Bachelor’s Degree preferred.
Demonstrated ability to coordinate multiple activities and maintain strong attention to detail.
Experience supporting communications, events, scheduling, reporting, stakeholder coordination, operational processes or administrative functions.
Experience working with cross-functional teams and business stakeholders preferred.
Experience supporting programs or projects connected to Sales or Enablement preferred.
Internal Qualifications
Completed Bachelor’s Degree or equivalent preferred.
1+ years at SHI.
Demonstrated ability to coordinate multiple activities and maintain strong attention to detail.
Experience supporting communications, events, scheduling, reporting, stakeholder coordination, operational processes or administrative functions.
Experience working with cross-functional teams and business stakeholders preferred.
Experience supporting programs or projects connected to Sales or Enablement preferred.
Other Requirements
Strong verbal and written communication skills.
Strong organizational and time management skills.
Ability to manage multiple priorities while maintaining accuracy and quality.
Ability to communicate clearly and professionally with stakeholders at all levels.
Strong customer service mindset with a focus on responsiveness and follow-through.
Ability to learn new concepts, tools, processes, and systems quickly.
Ability to collect, validate, and analyze information for reporting and decision support.
Detail-oriented with the ability to maintain accurate records, documentation, and communications.
Ability to identify issues, propose solutions, and escalate concerns appropriately.
Ability to adapt to changing priorities and business needs.
Ability to work independently with guidance while collaborating effectively within a team environment.
Ability to be approachable, maintain composure, and demonstrate professionalism in all interactions.
Demonstrated accountability, reliability, and ownership of assigned work.
Be coachable and accept direction.
Working knowledge of Microsoft Office 365 applications, collaboration platforms, and business systems.
Travel to approved conferences, training, or Field Sales Offices as needed, up to 10%.
The estimated annual pay range for this position is $65,000 - $85,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
SHI International Corp. Austin, Texas, USA Office
1301 South Mo-Pac Expressway, Suite 375, Austin, TX, United States, 78746
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