Sales Engineer

Company Description:

Where Technology Meets Trust

Hirsch stands as a global leader in physical security, offering a comprehensive range of physical access control, video intelligence, and analytic-driven security solutions. Our mission is to empower a secure, connected world through digital innovation. Trusted worldwide by an elite group of partners and innovative customers across diverse vertical markets—ranging from airports to seaports, critical infrastructure to government agencies, hospitals to schools, and startups to corporations—we secure the people and places that underpin our daily lives.

With a strong international presence and a commitment to technological advancement, we are at the forefront of shaping the future with cutting-edge innovation. At Hirsch, every individual and action holds significance. We believe that our success lies in having the best people in exciting, aligned, and empowered roles with clear missions, goals, and measurable outcomes.

Hirsch Values

Authenticity, Innovation, and Trust in Technology

Authenticity: We use clear language to make technology accessible to everyone, from experts to beginners. We are straightforward and easy to understand.

Innovation: We inspire others to think, engage, and create by telling stories that highlight our role as technology futurists. We build for today's world while anticipating tomorrow's needs.

Trust: With over 43 years of industry experience, we are a global leader in physical security and digital identity solutions. We are accessible and audience-focused.

What Sets Us Apart

Community: Collaborating with exceptional individuals significantly contributes to our workplace satisfaction. We recognize that our value is intricately tied to the vibrant community of people we engage with. We seek out individuals who are deeply passionate about their work, relish the art of problem-solving, delight in discovering solutions, and take joy in the process.

Innovation: We are forward-thinking tech enthusiasts working on the present while envisioning the future. Our cadre of visionaries brings creative insights to address current challenges, nurturing ideas, identifying opportunities for enhancement, fostering transparent communication, and serving as a source of inspiration to both our team members and business associates.

Accountability: With over four decades of industry-leading expertise in security, digital identity, and the Internet of Things, our team embodies the highest standards of integrity and professionalism. Our members are characterized by their unwavering honesty, reliability, loyalty, inclusivity, and respect for others. We take full responsibility for our actions, regardless of the outcome, and view every experience as an opportunity for learning and growth.

Impact: Catalyzing Positive Transformation. Our employees contribute to shaping a brighter future through their involvement in pioneering technology. Simultaneously, they play a pivotal role in cultivating an improved workplace by offering feedback to our leadership, knowing that their voices are genuinely valued and respected.

Authenticity: We demystify intricate technology, ensuring accessibility for individuals spanning the spectrum from experts to novices. Our workforce experiences a nurturing environment where they can authentically be themselves, enjoying a sense of safety, security, and comfort. Each team member is respected and cherished for their unique identity, with the assurance that their thoughts and viewpoints are not only acknowledged but also hold significant weight within the team.

Talent: We recruit industry-leading professionals known for their exceptional skills. We foster continuous growth by offering training opportunities, enabling our employees to excel. Our team members have the privilege of applying their innate talents and honed expertise in their roles, deriving genuine satisfaction from their work, finding it intellectually engaging, and aspiring to advance in their careers.

Fun: Embracing enjoyment and laughter is a key ingredient in our work culture. We understand that our workplace is enriched when we infuse it with fun. We actively seek team members who find joy in their tasks, share a zest for problem-solving, and take delight in the journey while achieving solutions.

Job Summary:

The Sales Engineer works alongside the Regional Sales Manager, other sales engineers, technicians and Product Managers to accelerate the sales cycle for all Hirsch products. Primary responsibilities include representing all technical aspects of how the Hirsch solutions solve specific customer problems. Major job functions include product demonstrations, on site customer presentations, assessing and documenting business and technical use cases, technical proof of concepts, RFI/RFP responses, and preparing technical proposals.

Responsibilities:

• Support the Hirsch Enterprise Sales and Channel teams in selling Hirsch's solutions and related services to prospective and existing clients establishing alignment and close collaboration with inside sales, sales management, product management, professional services, and partners

• Present & promote the technical benefits of Hirsch Technologies and Solutions both within Hirsch and to regional markets (events, partners & end-customers)

• Engage in the qualification process of customer / partner leads and opportunities. Once deals are qualified, and building on prior information discovery sessions, conduct on-site scoping sessions with C-level executives and their direct reports to identify and recommend implementation scope, including phasing and pricing

• Participate in strategic account planning sessions, territory reviews, and deal specific account strategy calls to identify how Sales Engineering can increase Hirsch's competitive position by being a differentiator in the sales cycle

• Provide strategic technical assessment and detail in response to RFP / RFI requests from qualified opportunities

• Motivate and ensure the technical readiness of partners working with sales & marketing, ensure the currency of our partner's capability to sell and support Hirsch

• Plan and oversee pre-sales technical evaluation and experience

• Provide technical support on-site, as well as via telephone, and electronic media during the pre-sales phase

• Gather & provide market intelligence together with partner/customer feedback to the Product Marketing & Management teams

· Minimum 2 years of technical experience with Physical Access Control Systems and related hardware/devices

· Hirsch or Hirsch product line knowledge

· Experience as a Sales Engineer or equivalent role

· B.S. Degree in Computer Science, Information or a related technical discipline or equivalent work experience

· MCSE/MCITP, CCNA, Security+, Network+ preferred. Will consider related field (or equivalent) experience

· Working knowledge of the following systems: Windows Server 2008 and 2012, Windows 7, SQL Server 2005, 2008, and 2012

· Expertise in Identity Management, PKI and Smartcard technologies

· Working knowledge of Active Directory, Group Policy, DHCP, DNS, IIS. (Architecture, design, disaster recovery and troubleshooting.)

· Superior problem-solving and troubleshooting skills at the System Engineer level

· Exceptional customer service, overall communication, and technical writing skills

· Ability to communicate and work with other internal departments

· Ability to work independently with minimal management supervision and as part of the team

· Demonstrated aptitude for providing exceptional customer service in politically charged environments

· Ability to enhance the technical expertise of peers via the development of system training, mentoring of new hires, and team content development

· Ability to apply technology to improve existing products and systems at customers and for internal use

· Ability to actively participate in team support by proposing and implementing solutions

· Experience in sales of IT-Infrastructure devices and solutions

· Previous experience with Government agencies highly desired

· Previous experience traveling for work is greatly desired

· >25% travel required

Pay & Perks

At Hirsch, we prioritize pay fairness. Your base salary plays a vital role in our comprehensive compensation structure, and it is established within a specific range. This structure allows for advancement as you gain experience and evolve in your role. Your salary and compensation will be determined based on various factors, including your geographical location, skill set, educational background, and work experience.

In the spirit of openness regarding compensation, the base salary for this position is $125,000-$130,000 and the OTE is $160,000 - $175,000.

The total compensation package includes:

• Competitive Base Pay

• Fidelity 401(k) + Company Match

• 11 Company Paid Holidays

• Discretionary Unlimited Paid Time Off

• Medical, Dental, & Vision Insurance

• FSA/HSA

• Fun Employee and Family Events

• Employee Wellness Program

• Supplemental Life Insurance, AD&D Insurance, and Dependent Care plans

• A range of discounted products and free services