Manages client orders from pre-order through delivery in a luxury showroom environment. Responsibilities include order entry, quotes, sample requests, payment processing, shipment tracking, reporting, inventory transfers, refunds, and resolving client issues. The role supports showroom sales consultants, coordinates with internal teams and customers, ensures order accuracy and timely delivery, and provides a high-quality customer experience.
About Waterworks
When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.
What We Provide
What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.
The Role
The Showroom Client Support Specialist at Waterworks manages the full lifecycle of client orders. In this role, you will work closely with our showroom sales team and our clients to manage multiple interior design project orders from pre order through shipping; ensuring client's receive product when they need it and providing the luxury service experience expected from our brand. You will also help with other showroom operational responsibilities that could include receiving/sending shipments, inventory transfers, processing refunds. Combine your passion for design, luxury products and the sales environment with a customer-centric approach to conducting day to day business in a fast-paced, showroom environment!
Responsibilities
- Own order management process from pre-order through delivery while delivering exceptional customer-centric experiences to internal partners and external customers.
- Manage all communications to internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction.
- Manage and track all order reporting data.
- Support the Showroom Sales Consultants in the sales efforts with pre-sale activities like quotes/order entry, sample requests, and processing and collecting payments.
- Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in timely manner and to client's satisfaction.
- Other duties and responsibilities as assigned.
Requirements
- 2+ years administrative or project management experience.
- Art/Interior design or luxury retail/service experience preferred.
- Strong organizational skills.
- Excellent verbal and written communication.
- Proficient in Microsoft Office.
In preparation for this role, please see the interview plan outlined below:
- Phone call with Corporate Recruiter
- Virtual Teams interview with Hiring Manager
- On-site interview with Showroom Manager and team members
- Reference Checks
Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
Waterworks may require physical requirements within its Showroom locations as follows:
Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred. Ability to travel locally or out of state.
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