About Brightpearl

Come join one of 2020’s Best Places to Work in the heart of downtown Austin where we’re making the lives of retailers simpler by automating the back office.

We pride ourselves on work-life balance so before we get too into your day-to-day, here are some of the things we bring to the table: generous PTO (20 days in all) plus 12 holidays, stocked kitchen, 6th street location, 100% paid medical and dental, but that’s not all, check out our website to see what else!

About the Account Manager Role

We are looking for a highly organized, diligent and adaptable Account Manager to join our Customer Success Team. The purpose of the Account Manager role is to successfully manage upsell and renewals for their allocated accounts.

An Account Manager's duties are split across 3 key roles: relationship management, upsell and renewals. Key tasks include building quotations, renewal negotiations and closing upsell opportunities. The role will also include the handling of all customer related queries via email and phone. This will involve phone and written communication with customers to fulfill their requirements. An Account Manager will also maintain accurate CRM records.

The Account Manager has to be able to work effectively whilst under pressure to ensure deadlines are met. The Account Manager also needs to have exceptional communication skills to confidently liaise with colleagues and customers at all levels, with a polite and friendly manner when handling queries.

Your Day-to-Day:

• Processing customer renewals in the internal CRM and billing systems from quote to invoice and payment collection
• Processing customer upgrades and upsell sales in the internal CRM and billing systems from quote to invoice
• Identifying high risk customers and working on plans to retain these customers
• Working to achieve and exceed monthly and quarterly team targets
• Maintaining good customer relations
• Work with Technical Account Managers to arrange Account reviews
• Answering customers phone queries
• Producing timely reports
• Maintaining customer CRM records
• Managing the renewals inbox and making sure all emails are responded in a timely manner.

• Call on assigned client accounts for renewals and pricing negotiations.
• Interact and build relationships with clients.
• Qualify your account base to identify opportunities to maximize uplift.
• Manage your renewals pipeline with Salesforce CRM to ensure activity levels position you for success.
• Complete sales training classes on a regular basis. We are learners and we can always improve to be even more effective.

Requirements

Your Qualifications:

• Prior experience in Customer Success OR equivalent history of increasing customer satisfaction, adoption, and retention
• Excellent communication skills, both verbal and written
• Highly organized
• Experience negotiating software contracts
• Experience of managing customer accounts in ‘software as a service’
• Experience with Salesforce CRM software
• An understanding of the challenges a multi-channel retail business faces and how technology can solve
• Proven ability to drive continuous value of a cloud and/or ERP solution
• Familiarity working with clients of all sizes

Desired Experience/Skills

• Good computer and keyboard skills
• Strong team player but still a self-starter
• Thrives in a multitasking environment and can adjust priorities on-the-fly.

Benefits

• Join one of Austin's Best Places to Work 2020
• Competitive compensation package: salary, 100% covered medical, dental, and vision
• 20 days of annual PTO and 12 Holidays
• Frequent virtual socials
• Healthy work-life balance

Right now, we’re all doing our part to flatten the curve by working from home, but whenever its safe to return to the office, we offer:

• A downtown Austin in an open and vibrant workspace
• Frequent Company events, team building activities and after hour socials
• We’re an energetic, driven organization who believe in promoting a healthy work-life balance and support remote working with management approval.

Check us out on Built In Austin to get more of an insight on what it’s like to work with

Brightpearl is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.