About Care.com 

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

LifeMart (part of Care.com) is an Employee Discount Program with thousands of money-saving deals to help employees stretch their paychecks further. In this role, you will be managing the day-to-day needs of an assigned list of active clients as well as working closely with the Sales Department to implement new programs for recently signed new clients to grow each relationship to drive more revenue for the company. This candidate will be required to multi-task between client management, marketing, reporting/analytics, forecasting, inside sales, tech (program knowledge), and product. If you're ready for a challenging and rewarding new role, please apply.

What Your Days Will be Like: 

The Account Manager will work closely with the LifeMart team to manage the day-to-day needs of an assigned list of active clients as well as  with the sales team to implement new programs for newly signed clients to grow each relationship to drive more revenue for the company.

What You'll Be Working On: 

• Communicate with LifeMart sales team and manage presales support efforts
• Communicate with clients to launch projects, provide reporting and improve performance
• Communicate with other internal teams to manage clients projects – Implementation, LifeMart, Marketing, Email
• Work with implementation teams to launch client programs
• Provide client reporting on a regular (monthly) basis as well as ad-hoc reporting as needed
• Work with internal accounting teams on client payments
• Work with LifeMart/Product on client marketing and offers launching and optimizing
• Work with Marketing group to create client marketing materials and presentations
• Work with Clients on marketing plans, maintaining client requirements and standards, launching programs and reporting
• Maintain client requirements and standards
• Internal and client presentations
• Other client-related duties as requests

What You’ll Need to Succeed:

• 3-5 years experience in client service management 
• Proven client service skills including maintaining, communicating, and growing client relationships
• Technical competence with an understanding of solutions delivered via web technology
• Demonstrated ability to collaborate across company functions (marketing, reporting/analytics, product, legal, finance, sales) and work well in a team environment
• Detail-oriented with strong oral and written communication skills
• Highly motivated, persistent and goal-oriented
• High level of initiative and ability to work autonomously
• Ability to multi-task, handle stressful situations and deadline pressures
• Strong problem solving and organizational skills
• Proficient at Excel, PowerPoint, Word

For a list of our Perks + Benefits, click here!

**Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please reach out to [email protected].**

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Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).