Business Operations - Sales Operations Analyst at Care.com

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About Care.com 

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

This role will be supporting various sales team and be responsible for calculating commission as well as standard and ad hoc reporting and analysis. You will work closely with the sales management team to understand the needs and help build out required KPI reporting.

What Your Days Will be Like:

  • You will be working in a fast-paced environment and be dedicated to a specific sales channel
  • Your primary responsibility will be a trusted and strategic business partner for the VP of sales to shape and execute strategic initiatives
  • You will work closely with sales management to understand their needs and the reporting required to run the business
  • You will be responsible for territory design, quota development and calculating sales commissions
  • You will create reports and dashboards in Salesforce and/or Tableau (with support from the BI team)

What You'll Be Working On: 

  • Design, develop, and maintain actionable sales dashboards and reports within Salesforce.com (SFDC), Excel, and PowerPoint to ensure the relevant and timely visibility on metrics and key performance indicators.
  • Design, develop, and maintain commission calculations for various teams
  • Analyze and summarize data outputs to proactively understand and communicate the meaning of trends, drivers, strengths, and weaknesses.
  • Work cross-functionally with our partners in Sales, Finance, Operations, Marketing, and Customer Success to support business initiatives.
  • Independently manage your progress toward agreed-upon milestones and deliverables with a high degree of accountability.
  • Provide ad hoc reporting and analysis for leadership and executive teams
  • Aid in Salesforce releases, playing an active role in launching new Salesforce processes/tools
  • Manage sales data integrity as it relates to sales or commission reporting

What You’ll Need to Succeed:

  • 2-3 years of experience with increasing responsibility in reporting analysis, accounting, FP&A, or sales operations
  • Bachelor's degree preferred 
  • Excitement to help build robust processes and scalable systems for a rapidly growing and continuously changing sales org
  • Meticulous, detail and task-oriented mindset
  • Proven experience in developing processes for commission calculations
  • Comfortable working with large amounts of data
  • Demonstrated ability to apply analytical rigor to solve complex business problems
  • Experienced with Salesforce and understanding of other core sales tools, calculated fields, custom reports, etc.
  • Must be able to listen and interpret the requirements of internal clients
  • Strong interpersonal, organizational and project management skills
  • Strong analytical, quantitative, and problem-solving skills
  • Ability to multi-task and prioritize multiple assignments
  • Strong in Microsoft Excel
  • A strong understanding of overall business operations.
  • Experience with sales tools like Salesforce, Tableau, etc (is a plus)

For a list of our Perks + Benefits, click here!

**Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please reach out to [email protected].**

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Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • GraphQL Languages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • KubernetesFrameworks
    • KafkaFrameworks
    • MySQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Salesforce CPQCRM
    • MailChimpEmail
    • ZoomInfoLead Gen

Location

Imagine how great it'll feel when you look out of the window and see the beautiful Barton Creek Greenbelt and downtown skyline!

What are Care.com Perks + Benefits

Culture
Volunteer in local community
Eat lunch together
Open door policy
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Austin Headquarters Location
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Care’s family care benefits are here to support you as you’re trying to
manage it all while caring for those you love, including yourself.

YOUR SUBSIDIZED BENEFITS INCLUDE:
- Care Membership
- Child & Adult Backup Care
- LifeMart
- LifeCare Specialists
- On Demand Tutoring
- HomePay
- Breastfeeding Support

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