Customer Success Executive
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Our Mission is to Make Healthcare Right. Together. Built upon the belief that by connecting and aligning the best local resources in healthcare delivery with the financing of care, we can deliver a superior consumer experience, lower costs, and optimized clinical outcomes.
What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative.
If you share our passion for changing healthcare so all people can live healthy, brighter lives – apply to join our team.
SCOPE OF ROLE
The Customer Success Executive is a post-sale consultative partner that will focus on developing and managing strategic customer and/or partner relationships, primarily in the Health System or Health Services space. Proven experience managing executive level relationships is critical. The highly consultative role requires strong communication skills, confidence in articulating vision and value proposition, and passion towards solving customers’ unique business problems. Experience in demonstrating product value and competitive differentiators and taking new products to market are essential. Success will be measured by key metrics: production adoption and utilization, meeting the customer/partner’s virtual care strategy goals, customer satisfaction, contract expansion and renewals.
ROLE RESPONSIBILITES
- Leads, drives, and owns executive relationships with a portfolio of strategic customers/partners
- Proactively seeks to understand customer/partner virtual and/or digital health strategy and where DocSquad fits into it
- Drives ROI success factors related to customer adoption, expansion, and utilization of the Zipnosis/DocSquad platform resulting in contract renewals
- Work cohesively with Customer Success Management, Sales, Support, Product, Clinical, Engineering and Professional Services to address request for product enhancements and statements of work and other product deliverables in a timely, accurate and professional manner
- Consistently establish and position as a customer/partner advocate and champion; understand and translate client/partner's business objectives with DocSquad internal teams
- Facilitates strategic presentations and discussions with customer/partners; articulates vision, value proposition, and competitive differentiators to educate and align on mutual strategies that will drive success. Analyzes data to support recommended improvements or changes that maximize consumer and provider experiences
EDUCATION, TRAINING, EXPERIENCE
- Bachelor’s degree
- Minimum of 8 – 10 years of consultative experience in account management, customer implementation, project management, or customer experience (support) roles in a technical environment
- Minimum of 5 years in a role responsible for maintaining and growing relationships as an external partner, supporting highly visible services or technology within healthcare IT, or an industry with transferable skills.
We understand patient pain points, eliminating complexity while increasing transparency, for greater access and easier navigation.
We integrate and align individual incentives at all levels, from financing to optimization to delivery of care.
