TrustRadius is the most trusted platform for B2B customer voice and insights. We help technology buyers make confident decisions with in-depth reviews and ratings from real users. We also help vendors engage and convert buyers by putting their customer's voice to work, authentically and at scale.

Location: Austin or Remote

Responsibilities:

• TrustRadius customer success manager will manage all aspects of the customer lifecycle. From deployment and product adoption to alignment with the customer's long-term goals.
• Will be a Trusted Advisor to clients and serve as strategists, coaching and driving change management within our customer base to lead with reviews in marketing and sales.
• Develop joint success plans with customers to ensure there is a plan is in place to drive adoption and high-value use cases within the organization through change management
• CSM will conduct ongoing account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality, and communicate new feature releases.
• Perform strategic business reviews for alignment of objectives and outcomes
• CSM will closely manage and nurture accounts to identify and eliminate risk attribution.
• Drive and measure successful outcomes 
• Create and deliver monthly reports to highlight customer successes and provide ongoing recommendations for further optimization.
• Customer Success Manager will analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed.
• Develop and maintain long-term relationships with stakeholders within assigned accounts.
• Function as the customer advocate and provide internal feedback on how TrustRadius can better serve our commercial customers

Requirements:

• Bachelor’s degree required
• 2+ years of prior customer success or account management experience and/or digital marketing agency experience
• Candidate must have experience working at Cloud/SaaS and ideally at MarTech Companies
• Ability to demonstrate account portfolio planning competency, ability to prioritize work, and strong time management skills are required.
• Possess excellent verbal and written communication skills, including the ability to present to executives and key decision-makers.
• Ability to deliver customized presentations and demonstrations via web conference.
• Ability to understand and consult marketers on marketing strategies using review sites or learn quickly (coaching will be provided)
• Strong product knowledge of review sites with the ability to articulate how to best use and deploy the service to all the persons involved.
• Great interpersonal skills with a positive attitude
• Proactive and passionate team player who has fresh ideas when it comes to user adoption and churn mitigation
• Enjoys working closely with customers to ensure complete satisfaction
• A self-starter who takes the initiative to get things done
• Curious and always learning new things
• Travel to customer locations may be required (when it is safe to travel again)

About Working at TrustRadius

Having a career at TrustRadius means you work in a team that helps each other win. You’ll have the opportunity to work with people who inspire, share, evolve, exceed, and are 100% jerk-free. We have been awarded Best Place to Work in Austin multiple times.

Benefits of Career at TrustRadius

We offer benefits that reflect our values, and benefits are effective on the first day of the month following hire. We have programs that include:

• Enjoy base PPO medical insurance 100% employer-paid for employees AND dependent
• Equal parental leave
• 401k retirement plans
• Life Insurance
• STD and LTD are 100% company paid
• Life and long term disabilities
• Variable comp bonus plan
• Flexible schedules
• Once a month self-care day
• Professional development
• Unlimited PTO (that everyone uses)
• Flexible schedule, work from home policy, and office space available too.

Explore TrustRadius:

• Check out our team.
• We’re committed to seeing more diversity in the tech industry, and we’re doing our part to make it happen.
• Read what buyers looking to make software or hardware purchases say about how they use the site to make purchase decisions
• Read what our customers have to say about using TrustRadius reviews for marketing and sales.
• Read more about TrustRadius media mentions.