Customer Success Manager, EDU
We are looking for a Customer Success Manager to join our EDU team to help support our sales organization.
What You'll Do:
- Responsible for onboarding of new Learning Partners signed by Red Ventures Education sales team
- Create a seamless experience for these customers from onboarding through the launch on our platform
- Manage customer account for the 3-month test before transitioning to Account Management
- Report out on pacing to goals weekly for each account
- Communicate with customers on progress weekly
- Upsell accounts based on the goals set upon signing.
- Build meaningful relationships with customers
- Manage a variety of partners in different stages of onboarding, launch, and testing
- Work cross-functionally with tech, product, sales, and account management teams
What We're Looking For:
- Highly detail oriented
- Clear, effective communicator
- Enjoy building and managing relationships with clear goals
- Natural problem solver who is resourceful and creative when needed
- Comfortable managing customer expectations
- Excited to work in a dynamic, growing, fast-paced environment
- Bachelor’s Degree or equivalent
- Experience with customer success or relationship management of some sort
- Comfortable in a digital environment and with data reporting
- Experience in education or edtech a bonus
Who We Are:
Founded in 2000, Red Ventures is a portfolio of growing digital businesses that bring consumers and brands together through integrated e-commerce, strategic partnerships and many proprietary brands including Bankrate, AllConnect.com and Reviews.com. Headquartered south of Charlotte, NC, Red Ventures has over 3000 employees in offices across the US, as well as London and Sao Paulo. For more information, visit www.redventures.com.
We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.
Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].