About HomeAway:

HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands.

As a member of the Expedia family of brands, we're a global company with a diverse, inclusive culture. We're busy creating the world's largest and most trusted VR marketplace and on the hunt for talented people who are avid about travel to join the movement to transform this industry.

What you’ll do:

Your day-to day:

Your primary responsibility is to work with your team ensure that our owner inventory is competitive, attractive and relevant for HomeAway ’s fast-growing global traveler base. To be successful, you'll need to be collaborative, assertive, and generously smart to make certain that your team members can consistently leverage data specific to their market, HomeAway’s market insights and customer dashboards.

• Leads delivery of high quality consultations.
• Coaches our team members to become marketplace experts who maximize partner success through data-driven conversations, marketplace insights, and actionable recommendations.
• Drives revenue and market share for HomeAway through improvement of teams who drive NBV.
• Meets or exceeds quarterly and annual revenue targets.
• Develops and executes against assigned business plan and strategy.
• Delivers product feedback to product teams to improve our tools, technology, and product offerings.
• Delivers brand and messaging feedback to marketing teams to utilize in scripting/messaging.
• Drives innovation utilizing a scientific test and learn methodology.

Typical responsibilities:

• Coaching & Training

As a Manager, we rely on you to conduct monthly 1x1s with team members, audit their calls and provide feedback. Performing “sit-in” coaching on a regular schedule and facilitating training sessions as required to assist our training team are all part of your daily routine.

• People, Process & Performance

  Our Managers are multi-talented and handle many different tasks throughout their day. In any given day, you’ll handle customer escalations, work with PSMs with issues with technology and processes, drive daily KPIs and Net Booked Value through SPIF management or facilitate team meetings, liaise with CE Leads & Supervisors, and moderate feedback forums.

  In this position, you will be responsible for the development and performance of all activities for your assigned sales team. Your top priorities are achieving maximum profitability and growth in line with company vision and values while also guiding a large team through substantial change.

What Else?

Here are more of the duties you'll carry in the manager role:

• Set example for PSMs in areas of personal character, commitment, organizational and selling skills, and work habits. 
• Recruit, staff & evaluate talent.
• Establish plans and strategies to expand the customer base.
• Contribute to the development of training and educational programs for PSMs.
• Develop monthly/quarterly business plans and strategies for your team in order to achieve quarterly targets and ensure attainment of company goals. 
• Assist in the development and implementation of product & marketing plans as needed. 
• Conduct one-on-one review with all PSMs to build more effective communication, to understand training and development needs, and to provide insight for the improvement of performance. 
• Provide timely feedback to senior management regarding performance, system and tool issues and product feedback and insights from our customer base. 
• Assist in the requirement gathering, configuration and troubleshooting of call center tools and order management systems.
• Reviews and assists in the creation of incentive plans and SPIF programs.
• Ensure team adherence to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. 
• Ensures that all PSMs meet or exceed all activity standards.
• As appropriate, delegate authority and responsibility with accountability and follow-up. 
• Acts as a key point of contact for marketing, product and customer service activities and programs.
• Demonstrate ability to interact and cooperate with all company employees.

Who you are:

This is an exciting opportunity for a creative, energetic go-getter to make an impact with a high performing team. We’re looking for a quick, agile learner who will jump in and ramp fast. In return, you get a collaborative management team, a fun and relaxed environment, a competitive salary, and great benefits. Independent and self-driven, you’re a quick-learner who thinks on your feet and navigates change with calm. You love technology and sharing it with others. As a Manager, you’ll work with a team of Partner Success Managers (PSMs). Your team will coach our partners on marketplace standards and influence them to adopt the behaviors and features of the site that increase booking conversion. You’re a person of many talents, coaching, sales, collaboration and troubleshooting and you have high energy and presence that will infuse the same energy in your team. 

Required skills and experience

• Bachelor’s Degree.
• 6 years of sales, client services, or account management experience.
• 4-6 years of direct management experience in sales, client services, or account management experience.
• Strong written and verbal communication skills, excellent listening skills.
• Detailed knowledge of Salesforce.com or equivalent CRM.
• Demonstrated history of success -- let's see your awards and trophies!
• An affinity for action and self-initiative.
• Superb organization and time management skills, self-discipline.
• A results-focus and metrics-driven mindset.
• Demonstrated ability to balance a variety of metrics.
• Ability to interpret performance, market and competitor data analysis and implement impactful action plans based on the data.
• A reputation for follow-up/persistence in challenging situations.
• Authentic relationship skills that earn the confidence of others.
• Energetic and authoritative demeanor.

Location

We're located in Austin, Texas, the state capital and home to several universities as well as an influential center for politics, technology, music, film and a phenomenal food scene. All of our offices around the world share a story that inspires travel and our Austin offices are no different. Open work spaces with inspiring perspectives, rooftop decks with impressive views all make for an exciting work environment. We love to have fun—even while we’re working.

Benefits & Perks:

• Competitive health and insurance benefits.
• Competitive salary.
• Annual target bonus or commission.
• Parental leave for up to 20 weeks (dependent on eligibility).
• Paid vacation and sick time.
• Vacation rental on a yearly basis (taxable benefit).
• Employee Stock Purchase Program.
• Free snacks and beverages.
• Frequent company update talks with our leadership team.
• Free listing on HomeAway.com.
• Electronic, adjustable stand-up desk.
• Discounted Metro & Rail pass.
• Casual dress.

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.