Description & Requirements
About Us:
We're here for the hard-working businesses that keep the world turning. They're the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customers' ambitions, whether to grow and transform, or simply become more productive and effective. That's what makes us the essential partners for the world's most essential businesses.
About the Role:
The Product Sales Support Specialist is responsible for supporting the Epicor Payment Exchange sales team and customers. This position provides services over the phone, and email to Epicor customers and the EPX Sales team to help drive EPX revenue and streamline processes. This position has a base salary with bonus based on team quota objectives.
What You'll Do:
The Product Sales Support Representative is responsible for providing general sales support and customer service. Responsibilities include:

• Assisting sales team with paperwork and completing internal processes
• Assisting in Sales Presentations preparation
• Pre-sales and campaign follow-up to drive leads
• Investigating and responding to inquiries regarding EPX sales orders
• Responding to both employee and customer inquiries
• Update Salesforce.com on customer related activities and opportunities

What You Need to Succeed:

• Knowledge of Payment Card Industry
• Ability to work with cross functional team
• Solid customer service skills
• Growing sales skills
• Ability to help solve problems and handle customers in a professional manner
• Strong oral and written communication skills
• Able to partner with employees to achieve targets and objectives
• Must be detail oriented, motivated, and take initiative to improve the sales process and customer experience

Qualifications

• 2+ years applicable experience Payment Card Processing sales or sales support experience preferred
• College degree preferred
• Outlook and Office Suite experience required
• Salesforce.com experience preferred

Why You Should Click Apply:
With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen your skills, and to work interdepartmentally on a global level. Check out what some of our employees are saying about internal mobility at Epicor here.
"Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status."
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