Khoros
Khoros powers the digital customer experience for the world's leading brands.
Austin, TX
Remote

Regional Director, Sales

| Remote
Apply now
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Overview
Khoros is a leading platform for digital-first customer engagement. With more than 20 years of experience, we're a global leader revolutionizing CX with top-notch software and strategic services for digital care, messaging, chat, social marketing, and online communities. Our diverse and driven team obsesses about the customer experience and we're passionate about helping the world's biggest brands, like Samsung, HP, Sony and Visa, succeed in creating customers for life. As a result, we have a roster of industry awards from TrustRadius, the Stevie Awards, G2, and more.
Enough about us, are you a passionate sales leader, looking for a bigger challenge? The current state of the world and growing trends of digital transformation have positioned Khoros for explosive growth. We are looking for a dynamic Regional Director of Sales to accelerate our trajectory. Here you will have the opportunity to lead a team selling to our most strategic enterprise brand prospects with the solutions to revolutionize their businesses. By joining our team you'll be part of a proud group of elite sellers that deliver the best outcomes for their customers, for our organization and for themselves.
#Li-remote
Responsibilities
  • Build and lead a team of 6-8 Account Executive in the acquisition of new logo customers and achievement of sales targets
  • Own regional development, strategy, and execution planning
  • Help your team engage with senior executives of some of the biggest global brands to position the Khoros value proposition
  • Be proficient at selling Khoros software+services and managing all stages of the deal cycle
  • Be highly disciplined in Khoros value selling methodology and use our tools and processes to facilitate your teams success
  • Be highly visible in the field, with your team, directly engaging with potential customers, and coaching your team to achieve beyond their reach
  • Demonstrate excellence in sales forecasting and opportunity management
  • You will be a student of your region and team, always learning and actively improving upon the productivity and effort to drive better results.

Qualifications
  • In possession of 7+ years experience selling complex enterprise SaaS solutions, ideally with a disciplined and process driven approach successful in exceeding quota
  • You have 3+ years of experience leading a direct sales team of enterprise account executives of all experience levels and can tailor your coaching methodology accordingly
  • You have a proven track record of exceeding quota as both an individual contributor and team leader
  • You utilize data to help inform your decisions and to provide predictable results
  • You understand how Digital CX/Digital Marketing/Social Media teams work within fortune 1000 companies
  • You are a exceptional dealmaker and leader who can negotiate and close new business opportunities, and you are experienced in uncovering customer needs, qualifying leads, creating pipeline, advancing opportunities, closing business, and exceeding revenue targets
  • You have a stellar reputation, natural ability to have insightful conversations with senior executives
  • You have the ability to work and influence effectively across organizations both internally and with prospects
  • You have experience identifying new sales talent, interviewing, and building sales teams
  • You have a proven track record of enabling and applying training methodologies with widespread adoption.
  • Strong champion for your team that enjoys building a positive culture
  • You share our values and lead by example

Why Work at Khoros?
At Khoros, connection is at the core of who we are! You'll work with a team of talented Khorosians who are passionate about customer experiences and live by our values -- Earning trust through actions and attitudes, winning and growing as a team, and listening, learning, and leading to help our customers succeed. We've been recognized locally and nationally as a Best Place to work year after year because of the culture we're building around the bright, talented people that work here.
We're stronger when we're diverse, which means our business relies on having different voices and perspectives at the table. People can be their authentic selves at Khoros because we hire diverse teams by gender, race, sexuality, age, ability, and all other dimensions of identity.
We're also stronger when we're equal and transparent. We are committed to equal pay across the organization as well as advocating for equality in the communities where we live and work. We're proud to offer our software and services to women-owned and minority-owned businesses and nonprofits that do not currently have the capacity to invest in our offerings.
Our generous benefits plans make individuals feel valued and include: flexible paid time off, medical plans, dental and vision plans, life insurance, 401(k) savings plans, gym and wellness benefits. We have 11 offices around the world, and also accept remote applicants.
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Where we are

Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen
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What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. That’s why we offer comprehensive benefits, so they can take care of themselves, their families, and also lead a healthy work-life balance. This includes competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Khoros

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

Khoros Careers In Austin
42

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Part Time Associate Analyst

Khoros
Remote
1 year ago
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