Sales Development Representative

| Austin

TrustRadius is the customer voice and insights platform that helps tech buyers make great decisions, and helps the technology vendors acquire and retain customers. 

As the Sales Development Representative, you will play a vital role in the growth of our sales pipeline. You will identify and qualify sales opportunities, partner with our sales team to determine the accounts that require penetrating, target those accounts, respond to inbound leads, and set initial appointments. This role will encompass research, cold calling, collaboration, time management, pipeline development, and thorough communication.

Key Accountabilities

1) Lead & Appointment Generation:

  • Directly responsible and accountable for producing qualified leads and appointments between the prospects and Account Executives to assist in meeting company objectives.
  • Partner with Account Executives to develop a given territory and call on targeted account lists, build relationships with key decision makers to identify project and business needs.
  • Achieve quarterly lead generation and conversion goals set by sales management.
  • Proactively call into accounts on targeted lists by utilizing and maintaining corporate database.
  • Maintain complete and accurate records of all activity throughout the marketing development cycle in Marketo and/or Salesforce.com, as appropriate.
  • Maintain strong relationship with sales team through clear communication and follow-up.

2) Internal Communication:

  • Facilitate communication between Marketing and Sales, particularly to help improve the lead-qualification criteria, process, and tools.
  • Provide feedback to the Marketing team on quality of inquiries/leads obtained through various Marketing/Sales vehicles and provide input for future campaigns and promotions.
  • Continually improve the quality of the marketing database by updating records to ensure accurate account and contact information.

3) Continuous Learning & Professional Development:

  • Maintain up-to-date knowledge on all TrustRadius' product offerings through marketing materials, enablement resources and participation in product demonstrations and client meetings.
  • Stay current on industry trends and maintain knowledge of competitors’ product offerings.

Requirements & Preferred Skills

  • Bachelor’s degree or equivalent experience
  • 1+ years experience with customer service, inbound and outbound telesales, or market development activities
  • Excellent oral, written and presentation skills
  • Well organized, with the ability to prioritize tasks and manage time effectively
  • Ability to penetrate accounts and nurture potential opportunities
  • Understanding of consultative sales process
  • Active listening skills
  • Proven problem solver with a strong desire to learn
  • Self-motivated with an entrepreneurial spirit
  • Strong research skills
  • Experience using a CRM - Salesforce.com is a plus
  • Interest and excitement around technology and the sales profession

Core Values

Transparent - Our mission is to put the customer's voice at the core of every business, so we're transparent in everything we do - with our site visitors, with our customers, and with each other.

Respectful - We envision a world where truth drives every business decision, so every voice matters - every voice in the market and every team member's voice.

Unstoppable - Changing the world by bringing truth to the market isn't an easy job. So we work fast and lean, do seven impossible things before breakfast, and we never quit til we get the job done.

Team Player - None of us can do this alone, so we win as one team, celebrate our victories, and support each other.

Human - In a software-driven world, truth isn't just an algorithm. Reviews written by real humans are how we're taking truth to market. And it's humans who write the code, do the research, and serve the customers who make TrustRadius special.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • ReactLanguages
    • NodeJSLanguages
    • MongoDBLanguages
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MandrillEmail
    • MarketoLead Gen

Location

Arboretum Atrium office building with skylights, indoor fountains, and greenscape. Abundant restaurant and shopping options within walking distance.

An Insider's view of TrustRadius

How does your team reward individual success?

We acknowledge individuals in our weekly all-hands meeting, everyone’s favorite topic. Teams are pampered for exceeding their goals with outings of their choice. We also have individual awards at our annual holiday party. But most importantly, we high-five each other daily in-person, Slack, or any means possible to acknowledges our daily successes.

Abel

Account Executive

What does your typical day look like?

My day starts with prepping for customers on scheduled weekly calls where we review progress on their goals. I’m primarily reviewing clients top 3 priorities and lining up tactical resources like quotes, talking tracks, and any specific reports. It’s about driving them towards innovative best practices by leveraging Voice of Customer (VOC).

Grishma

Customer Success Manager

How has your career grown since starting at the company?

TrustRadius was my first foray into business, coming from academia. It’s a great place to learn, since we sit at the heart of B2B--with a view into both sides of the equation. As we’ve grown, I’ve worn hats aplenty, from writing to client calls to user research. The mentorship and room to run are invaluable, and make my job so satisfying.

Emily Sue

Research Manager

How do you make yourself accessible to the rest of the team?

It's very important for every team member to know that they can always give me feedback, escalate an issue, and that I'll always listen. We do skip 1-1s, where I meet with team members who report to my management team, small team lunches where I meet with 3-4 people at a time across different departments, and hear what's going on in their areas.

Vinay

CEO

What are some social events your company does?

We host biweekly brew and learns, lead by someone on the team who is passionate about the topic at hand. Topics have included Texas Hold’em, Whiskey 101, Vintage Guitars, and Baseball. It's a great way to learn more about your team and relax on a Friday afternoon.

Katie

Office Manager

What are TrustRadius Perks + Benefits

Culture
Volunteer in local community
TrustRadius participates in local volunteer activities by partnering with Central Texas Food Bank for meal kit making and food drives.
Friends outside of work
Eat lunch together
Intracompany committees
TrustRadius has a culture committee that manage events and programs from our annual holiday party to our Brew & Learns. We also have a Women of TR group focusing on networking and support.
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team workouts
TrustRadius has a running club that recently completed the Cap10K.
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
TrustRadius provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
TrustRadius hosts company outings regularly including volunteer opportunities, hiking with families and happy hours.
Stocked Kitchen
TrustRadius has a fully stocked kitchen including snacks, coffee, and all the Topo Chico you could want.
Parking
Our office space has multiple parking areas for our team's use, free of charge.
Professional Development Benefits
Job Training & Conferences
TrustRadius offers employees professional development opportunities like online training courses and the ability to attend job related conferences and seminars.
Lunch and learns
TrustRadius hosts lunch and learn meetings multiple times a quarter.
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