Sales Support Coordinator

| Remote
Making Healthcare Right. Together.” is the cornerstone of all we do. Our vision is through powerful relationships with Care Partners, we help all people live healthy and brighter lives. To successfully achieve our mission and vision as we operate in a dynamic health care environment, we expect Bright employees to embody and uphold our core values in work and interactions, both internal and external: be brave, be brilliant, be accountable, be inclusive, and be collaborative.

ABOUT THE ROLE

The Sales Support Coordinator serves as the “service owner” responsible for the overall servicing and escalation experience provided to external Partners of Bright Health. This includes serving as the key liaison between external partners (Agents, Agencies, General Agencies, Field Marketing Organizations) and key internal partners (Broker Manager, Broker Service Unit, Underwriting, Clinical, Provider Relations). This vital role is key in the overall Distribution Team as they will work to swiftly address second-level escalations, provide consistent follow up of outstanding issues and actively work towards timely issue resolution. This position will not be responsible for first-level service issues.

YOUR RESPONSIBILITIES

  • Provide concierge level support to external distribution partners by owning the overall service experience
  • Work with key internal service teams to ensure issues are resolved promptly and accurately while effectively managing expectations
  • Develop and maintain strong relationships with internal partners in the centralized service teams to better manage external Broker Service Experience
  • Establish and maintain strong and business appropriate relationships with external distribution partners to maintain a positive experience
  • Coordination and execution of entry level broker communications. Including but not limited to; call campaigns, new agent introduction calls, state-based exchange and FFM agent information procurement
  • Fully accountable for supporting the Broker Manager in facilitating resolution of all elevated service requests by working with the centralized service team and managing resolution efforts
  • Facilitate regular communication of issue receipt, understanding and progress
  • Understanding that providing consistent follow up is key, regardless of issue resolution being obtained yet or not
  • Identify issues/trends and analyze root cause to determine corrective action steps
  • Participate/ Support the Broker Manager with local consumer events, sponsorships and relevant industry conferences as necessary
  • Perform other assignments and responsibilities as required by management

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

  • High school diploma or GED required
  • Customer service mentality highly preferred
  • Strong healthcare industry knowledge relevant to ACA compliant Individual & Family Plans
  • Familiarity with State based and Federally Facilitated Market exchanges
  • Demonstrate in depth understanding of Health Plans and Plan Benefit structure
  • Familiarity with different key departments within the organization as well as TPA and PBM vendor partners
  • Proficient in Microsoft Word, Excel and Outlook

PROFESSIONAL COMPETENCIES

  • Strong written and verbal communication skills required
  • Ability to quickly establish and maintain strong authentic internal and external partner relationships via phone, email and face to face interactions
  • Professional and positive attitude and demeanor
  • Comfortable interacting with a wide variety of personality types
  • Ability to interface with and influence internal business partners through the use of excellent interpersonal skills
  • Advanced Analytical and problem-solving skills
  • Possess a “hunter” mentality when navigating an escalation through numerous hurdles in an attempt to reach appropriate resolution
  • Ability to quickly learn multiple system platforms and comfortably navigate through a variety of Plan and Benefit documents, Provider and Formulary search tools.
  • Ability to navigate a complex organization to accomplish distribution partner satisfaction

LICENSURES AND CERTIFICATIONS

  • Health Producer License preferred or may obtain within the first year of employment

ABOUT US
 
At Bright Health, we brought together the brightest minds from the health care industry and consumer technology and together we created Bright Health: a new, brighter approach to healthcare, built for individuals. Our plans are easy to manage, personalized and more affordable, giving people the quality care they deserve. Through our exclusive care partnerships with leading health systems in local communities we are reshaping how people and physicians achieve better health together.
 
We’re Making Healthcare Right. Together. 

We've won some fun awards like: Great Places to Work, Modern Healthcare, Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our growing team!
 
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

BRIGHT ON!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • PowerShellLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • FlutterLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • Lucid ChartDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • Microsoft DynamicsCRM

Location

We are downtown at 515 Congress Avenue, right in the heart of downtown! Tons of restaurants and close to public transportation.
Making Healthcare Better For All At Bright Health
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An Insider's view of Bright Health

What’s the vibe like in the office?

The office has a relaxed and laid back vibe but people are very serious about their work - perfect!

Anthony

Data Engineer

What does your typical day look like?

My day is so varied, given how quickly we're growing, which is fulfilling for me. I have a good balance of strategic and tactical work in my day as well as time to focus and time to collaborate.

Jen

VP, Digital

What makes someone successful on your team?

A hard-working team player who thinks first and codes next is likely to learn a lot and quickly become a valuable member of the team. Lots of experience with some of our tooling is always nice, but if someone can't knowledge-share well or responds poorly to code reviews and other requests for collaboration, it'll be a tough fit.

Brian

Software Engineer 3

How do your team's ideas influence the company's direction?

We hire smart individuals who thrive on accomplishment and purpose. Our teams are exposed to the bigger picture through constant communication and dialogues – that encourages them to come up with innovative solutions to problems. We've made significant adjustments on our direction in technology and process that were initiated by the team.

Abdullah

VP, Engineering

What are Bright Health Perks + Benefits

Bright Health Benefits Overview

We have 3 different health insurance plans, all through Cigna (HDP, Premium HDP and PPO). We cover the majority of the cost for the employee and some cost for family. We have two dental plans and a vision plan as well. We have a Lifestyle Spending Account and options for HSA/FSA. We put 3% of your total earnings into your 401K plan and you are immediately vested. We have all the latest technology (Mac or Surface laptops – your choice) to use including standing desks. Fully stocked fridge with snacks and drinks.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bright Health employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Bright Health is proud to offer a wellness stipend of $200/month to all employees!
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We will put 3% of your total earnings into your 401K plan, even if you don't put anything in. It's a safe harbor contribution.
401(K) Matching
Bright Health provides employees with a 401(k) plan managed by Vanguard. We provide a ‘safe harbor’ non-elective contribution equal to 3% of your compensation, regardless of participation in the p
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Bright Health provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Bright Health sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion.
Relocation Assistance
Fitness Subsidies
Bright Health employees are eligible for discounts on several gym memberships.
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Bright's primary goal is to offer employee benefits and perks that are as flexible as possible to meet each employee's unique needs!

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