Senior AI Transformation and Operations Engineer

Gong is seeking a Senior AI Transformation and Operations Engineer who can operate at the intersection of business transformation and technical execution. Sitting within our IT organization, this role is the heartbeat of our internal digital transformation, defining the AI strategy that creates sustainable competitive advantage while ensuring our enterprise AI operations are governed, consistent, and scalable.

You will partner cross functionally across Talent, Sales, Support, and Go-To-Market to identify the highest value AI opportunities, then drive them from concept to measurable business outcome. At the innovation level, you will shape high-level AI objectives and build proof-of-concepts that demonstrate real ROI. At the operations level, you will ensure our enterprise AI spend delivers maximum value. This is an individual contributor role designed for a "scrappy builder" who thinks like a business strategist and executes like an engineer.

RESPONSIBILITIES

Innovation

• AI Use Case Identification: Identify the internal AI use cases that drive the most value
• Proof of Efficacy: Build and deploy POCs independently to demonstrate ROI before scaling.
• Business Partnership Coordinate AI project execution across teams (Talent, Support, Sales, Go-To-Market) to ensure critical initiatives move forward.

Operations (The "Guardrails")

• AI Stack Operations: Ensure that the enterprise AI stack is delivering maximum value to the business: managing models, performance tuning, token management
• AI Process Standardization: Build consistent AI processes that enable the business to meet its objectives (e.g. prompt libraries, system approvals)
• Performance Monitoring: Build dashboards to track SLAs/SLOs (latency, accuracy, uptime) and monitor usage, cost, and error rates.

• The Persona: You can think as a business strategist (high level objectives) and as a technical builder (familiar with IT operations or the software development life cycle) Technical Depth: Practical, hands-on experience with the modern AI stack (OpenAI, Gemini, Anthropic, Vector DBs). 
• Scrappy Builder: You have a "hands-on-keyboard" mentality. You can take an idea from a stakeholder and turn it into a working agentic workflow without needing external engineering resources.
• Business Acumen: Ability to translate complex technical AI patterns into clear business value and ROI for stakeholders.

• Orchestration: Experienced with LangChain, or similar agentic frameworks.
• AI Tooling: Prompt Flow, Vector Databases, and API integration.
• Data & Analytics: Ability to build performance and cost-tracking dashboards (SQL, Tableau, etc.).

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $121,000 - $185,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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