Senior Analyst, Strategy Monitoring & Analytics (L09)

Job Description:

Title - Senior Analyst, Strategy Monitoring & Analytics (L09)

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth

Role Summary/Purpose

The Senior Analyst, Strategy Monitoring & Analytics, is part of the Strategy Monitoring pillar of the Model Operations & Analytics (MO&A) Center of Excellence and focuses on executing upon customer decisioning strategies. The analyst supports the maintenance of timely and accurate performance reporting, documenting results for governance and credit forums and identifying performance variances. This role also aligns closely with the Strategy Monitoring lead, executing on strategy changes and collaborating with strategy owners directly on KPIs and performance metrics.

Essential Responsibilities

• Provide monitoring results for strategy changes relative to expected outcomes

• Adhere to and maintain alignment between model changes and strategy updates

• Support collaboration with strategy owners to define KPIs, dashboards, and real-time reporting tools for strategy monitoring

• Prepare inputs for strategy risk reports, audit reviews, and regulatory requests, ensuring traceability and completeness of monitoring evidence.

• Work cross functionally with strategy leads to support their analytics of strategies and models 

• Support business leaders in driving timely course corrections due to execution gaps or divergence from strategic targets.

• Perform segmentation, cohort analysis, and experimentation to evaluate strategy impact.

• Adhere to governance principles over strategic initiative reviews and reporting cycles.

• Leverage tools such as SQL, Tableau, or Python to monitor trends and deliver insights that influence strategic recalibration.

• Maintain awareness of internal control and regulatory standards.

• Prepare inputs for mode/strategy risk reports, audit reviews, and regulatory requests, ensuring traceability and completeness of monitoring evidence.

• Participate in cross-functional working sessions to evaluate monitoring outcomes and support continuous improvement initiatives.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements

• Bachelor’s degree and 2+ years of analytics experience in areas such as strategy analytics, credit risk, business performance monitoring, or decision science in a financial services or regulated environment; or lieu of a Degree, a High School diploma / GED and a minimum of 4+ years of analytics experience  in areas such as strategy analytics, credit risk, business performance monitoring, or decision science in a financial services or regulated

• 2 years of experience working with tools such as SQL, Tableau, Python, or other analytics and visualization platforms, with experience delivering actionable insights to senior audiences.

• Good critical thinking skills with analytical problem-solving mindset

• Ability and flexibility to travel for business as required

Desired Skills

• Bachelor’s degree in a quantitative, analytical, or business-related discipline (e.g., Statistics, Economics, Finance, Data Science, Business Analytics)

• Strong verbal and written communication and detailed-oriented documentation

• Strong understanding of the consumer credit lending lifecycle and card programs 

• Ability to effectively share knowledge by translating complex, technical subject matter

• Strong understanding of model evaluation metrics such as precision, recall, F1 

• Familiarity with modeling approaches such as logistic regression, XGBoost and tree ensembles 

• Understanding of the Lines of Defense (2nd Line Strategy Validation and 3rd Line Internal Audit) 

• Familiarity with model governance frameworks, regulatory expectations, and internal audit processes (e.g., SR 11-7 compliance, , Model Risk Management policies  MRM policies).

Eligibility Criteria:

• Bachelor’s degree and 2+ years of analytics experience in areas such as strategy analytics, credit risk, business performance monitoring, or decision science in a financial services or regulated environment; or lieu of a Degree, a High School diploma / GED and a minimum of 4+ years of analytics experience  in areas such as strategy analytics, credit risk, business performance monitoring, or decision science in a financial services or regulated

Work Timings: 2PM to 11PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

Grade/Level: 09

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