Senior Salesforce Administrator - Service Cloud

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

The Job At-A-Glance:
Q2 is seeking an Sr. Salesforce Administrator . This position requires an individual who possesses advanced technical proficiency in the Salesforce Ecosystem.  Our resource will serve a key role bridging functional, business, and/or process requirements with technology product capabilities. Their depth of experience and knowledge with Salesforce Service Cloud allows them to influence both IT and internal business teams to drive technical integration design and implementation, resulting in maximum value for Q2.  The person understands the importance of Agile deployment and ensures execution through all project phases. The candidate will have a passion for enabling Q2 to operate their businesses more effectively using Salesforce and integrated technologies.

A Typical Day:

• Manage and administer multiple applications - Salesforce Service Cloud, Experience Cloud and Salesforce Integrations

• Work with Q2 business groups to define enhancements for key objectives and initiatives

• Lead business requirements gathering and process mapping sessions

• Perform hands-on technical design, prototyping, proofs-of-concept, and development

• Demonstrate leadership and technical expertise both by utilizing out of the box features and presenting custom solutions on the Salesforce platform

• Create Flows to further customize Salesforce to meet specific use cases, including the use of high-quality practices, validation testing, end user testing, and complete documentation

• The ability to guide, collaborate, and communicate effectively with cross-functional business teams and with peers on the Business Applications Management team.

• Build reports, automation, and dashboards that provide comprehensive and actionable business intelligence

• Stay informed on leading industry trends and Salesforce best practices; builds and maintains subject matter expertise on new releases and enhancements that may benefit Q2.

• Continuing education to advance skills, which may include a combination of self-study and instructor led trainings, seminars, certifications, etc.

• Build cross-training programs (scoping, discovery, configuration, documentation, and training)

• Participate in DevOps/release management 

• Identify unused or underutilized platform features to identify business opportunities and drive adoption

• Work using Agile Methodologies with knowledge of JIRA tools

Bring Your Passion, Do What You Love. Here's What We're Looking For: 

• Typically requires a Bachelor’s degree and a minimum of 8 years of related experience; or an advanced degree with 6+ years of experience; or equivalent related work experience.

• Strong Salesforce product knowledge and at least 3+ years of preferred Salesforce Administration hands-on experience

• Experience Service Cloud (Case Assignment, Omnichannel, Service Console, Lighting Layouts, Entitlements, and Reporting)

• Experience building, troubleshooting and improving  Flows for automation

• Experience implementing Salesforce configuration changes as an admin

• DevOps/release management experience

• Proactive approach to enhancing and troubleshooting Salesforce org (continuous improvement)

• Experience with backup solutions (OwnBackup), DevOps software (Copado Essentials), JIRA, and Confluence tools are a plus/preferred

• Strong change management skills for business adoption of Salesforce and other integrated applications

• Excellent relationship-building skills through verbal and written interactions with team and stakeholders

• Ability to translate requirements into technical solutions with little guidance and deliver results

• Strong technical documentation skills

• Ability to effectively work with business Superusers, IT business analysts and project managers to ensure consistency with strategic direction

• Understanding of project management principles

• Salesforce Administrator Certification strongly preferred

• Experience with Experience Cloud managing Customer or Partner Sites strongly preferred

• Experience with Einstein for Service or similar tools also strongly preferred

#LI-BW

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off 

• Career Development & Mentoring Programs 

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

• Community Volunteering & Company Philanthropy Programs 

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements