Easy Apply
Easy Apply
Build production-grade backend services and serverless APIs for contact center systems. Implement integrations, observability pipelines, AI-enabled workflows, migration tooling, and reusable platform patterns to improve routing, agent support, reliability, and operational visibility.
We are looking for a Senior Backend Platform Developer to build modern services for Navan’s contact center systems. This is a software engineering role first: where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience.
The contact center is the domain, but the core need is strong development capability. The right person is comfortable building production systems, integrating complex platforms, and using AI-assisted engineering tools to move quickly without sacrificing quality.
What You'll Do:
- Production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns.
- Secure APIs and integrations across internal systems, customer data, and third-party platforms.
- Technical patterns, implementation standards, and reusable services for the broader contact center systems roadmap.
- Observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
- Automation and AI-enabled workflows that improve routing, agent support, troubleshooting, and operational visibility.
- Migration tooling and services that help move legacy telephony and contact center workflows onto modern platforms, with enough design discipline to support future scale.
What We're Looking For
- 5+ years of backend software engineering experience, ideally with Node.js or TypeScript.
- Strong API design, system architecture, integration, debugging, and asynchronous systems experience.
- Hands-on experience with AWS Lambda or similar cloud/serverless architecture.
- Experience with logging, monitoring, search, data pipelines, or production observability.
- Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting.
- Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration.
- Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions.
Helpful Domain Experience
- Experience in contact center, telephony, customer support, or workflow automation environments.
- Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya.
- Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows.
- Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling.
This senior role will help Navan modernize the technical foundation behind our contact center environment. The work includes legacy platform migration, improved reliability and observability, AI-enabled automation, and new services that make our customer and agent experiences faster, smarter, and easier to operate.
Navan Austin, Texas, USA Office
501 Congress, 5th floor, Austin, TX, United States, 78701
Similar Jobs at Navan
.png)
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
The Brand Copywriter will create compelling content for web and social media, ensuring brand consistency and collaborating with designers while leveraging performance data.
Top Skills:
Seo Copywriting
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
As an Account Management Associate, support customer needs, enhance experience, collaborate with teams, manage accounts, and provide feedback for product improvement.
Top Skills:
SaaS
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Lead and scale a team of 5-7 Commercial Account Executives to build pipeline, coach through prospecting to close, recruit and develop talent, forecast and deliver monthly/quarterly revenue, and manage AE performance and activity using Salesforce.
Top Skills:
Salesforce
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
