Senior Business Process Specialist

Marsh McLennan Agency

Sr. Business Process Specialist

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Sr. Business Process Specialist at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Sr. Business Process Specialist on the Operations team, you’ll support the organizational goals by providing technology, data analysis & systems training support to improving efficiency & effectiveness, maximizing the productivity and ease-of-use of the company’s workflow system and tools.  You will be responsible for monitoring and reporting outsourcing utilization, providing training to both outsourcing and internal colleagues on operational processes, and assisting with special projects that support overall business goals. Attention to detail, ability to operate under pressure and meet deadlines in a fast-paced environment with impeccable follow-through is a must.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Minimum of three (3) years previous insurance agency/brokerage experience in Property & Casualty required
• Property & Casualty license or ability to obtain within 90 days
• Advanced knowledge of the agency operational procedures and the agency management system required
• Advanced in Microsoft office: Word, PowerPoint, Excel required

These additional qualifications are a plus, but not required to apply:

• Associate or Bachelor’s degree or industry equivalent preferred
• Experience in project management and knowledge of associated systems ideal
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected]

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