Senior Business Transformation Analyst

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

This role supports Legal Solutions Digital Transformation by enabling program‑level execution, cross‑functional facilitation, and process improvement across complex, multi‑team initiatives. The position focuses on understanding current‑state processes, facilitating transitions to new workflows and platforms, and ensuring execution remains coordinated as work spans functions, systems, and geographies.

Essential Job Responsibilities

• Facilitate the analysis and documentation of complex, cross‑functional business processes, with emphasis on understanding inputs, outputs, dependencies, and handoffs across teams.

• Support program‑level execution by maintaining visibility across multiple transformation initiatives and highlighting sequencing, dependency, and readiness considerations.
  Partner with functional teams to capture accurate current‑state processes and support transitions to new tools, workflows, and operating models.

• Analyze process performance using defined metrics and benchmarks, and support identification of opportunities for efficiency, quality improvement, and automation.

• Collaborate with stakeholders across Legal Solutions, Product, OT, Finance, and Analytics to ensure process changes align with broader organizational objectives.

• Support the design and documentation of streamlined and standardized processes, incorporating best practices while respecting functional context and constraints.

• Assist with the implementation of process and workflow changes by supporting action planning, stakeholder readiness, and adoption coordination.

• Identify opportunities to leverage technology, automation, analytics, and AI‑enabled solutions to reduce manual effort and improve execution reliability.

Qualifications & Characteristics

• Demonstrated experience in business process analysis, process reengineering, or transformation support within complex, matrixed organizations.

• Strong analytical skills, with the ability to identify process inefficiencies, dependencies, and opportunities for improvement across multiple teams.

• Proven ability to collaborate with stakeholders at varying levels, including functional leaders, technical teams, and Finance partners.

• Familiarity with program management principles, including dependency tracking, sequencing, and cross‑initiative coordination.

• Strong written and verbal communication skills, with the ability to document processes clearly and communicate effectively in cross‑functional settings.

• Ability to work independently while contributing effectively within cross‑functional teams.

• Demonstrated ability to actively listen, observe, and synthesize stakeholder input into accurate process representations and actionable insights.

• A problem‑solving mindset with a focus on continuous improvement and execution reliability.

• Familiarity with process improvement methodologies such as Lean or Six Sigma is preferred.

• Experience supporting reporting, dashboards, or analytics (e.g., Power BI) is preferred.

• Experience working with workflow automation, RPA, business intelligence, or AI‑enabled solutions is preferred.

• Hands‑on experience with enterprise platforms such as Salesforce, SAP, SharePoint/M365, Power Platform, Microsoft Copilot, or Automation Anywhere is considered an asset.

#Remote

The Compensation range for this role is $75,000 -$93,000 USD annually and may be eligible for an annual bonus.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Must be authorized to work in the United States for any employer. 

Providing information for the Work Opportunity Tax Credit (WOTC) is voluntary and is used solely to determine potential tax credit eligibility. Responses do not impact employment decisions.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.