About this role:
Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist in Commercial Banking Operations / Wholesale Lending Operations as part of Commercial Banking.
In this role, you will:
Required Qualifications:
Desired Qualifications:
Job Expectations:
Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist in Commercial Banking Operations / Wholesale Lending Operations as part of Commercial Banking.
In this role, you will:
- Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
- Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
- Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
- Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
- Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
- Serve as an escalation point in the resolution of client issues
- Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
- Identify activities of the team to ensure conformity with established procedures
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
- Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements
Required Qualifications:
- 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- 4 years of asset based lending servicing experience
- 2 years of accounting or finance experience
- ABL / syndicated loan servicing experience
- Ability to review and interpret complex wholesale commercial loan documents
- Intermediate Microsoft Office skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Strong analytical skills with high attention to detail and accuracy
- Excellent verbal, written, and interpersonal communication skills
- Ability to exercise independent judgment to identify and resolve problems
- Strong organizational, multi-tasking, and prioritizing skills
Job Expectations:
- This position offers a hybrid work schedule at the location listed
- This position is not eligible for Visa sponsorship
- This position is not eligible for relocation
- Provide direct customer service and acts as primary servicing contact for the loan
- Support our internal and external clients / partners (Relationship Managers, Underwriters, Collateral team etc.)
- Perform complex administrative and customer support tasks by managing daily schedules
- Recommends process or policy improvements to enhance customer satisfaction
- Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input using system of record LUCAS (Loan Underwriting Collateral Analysis System)
- Provide subject matter expertise and interpretation of procedures to less experienced individuals
- Escalates complaints as needed to management
- Provide training and guidance to less experienced loan servicing representatives
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Process assigned Tranche setups using the appropriate base rate and tenure
- Process required interest and fee entries and adjustments
- Process participation settlements
- Participate in the LUCAS Ops enhancement meetings and UAT / Regression testing (As needed)
Top Skills
Lucas
MS Office
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