Build and lead host community strategy across North America and Latin America. Responsibilities include scaling engagement programs, recruiting and coaching community leaders, organizing events, managing cross-functional projects and budgets, supporting regional pilots, developing market insights, and communicating product updates and field feedback. The role is remote, full-time, bilingual in English and Spanish, and requires autonomous program leadership.
About the Role
We're looking for a Senior Community Engagement Manager, Experiences to build and lead our host community strategy across North America and Latin America. In this role, you'll design and scale programs that connect and empower hosts, drive engagement through community leadership initiatives, and act as the primary link between our central community function and the regions you support. You'll bring strategic thinking, hands-on program execution, and a passion for community-building to a fast-moving, high-impact team.
Key Responsibilities
- Serve as the primary connector between the central community team and your assigned host community territory, coordinating cross-functional priorities and reporting on community health
- Lead community support, growth, and engagement strategy for your region
- Drive initiatives from concept to completion, including project planning, budget management, stakeholder coordination, and risk mitigation
- Recruit, onboard, and manage community leaders; grow representation in community leadership programs
- Design content and engagement strategies that foster host connection and conversation
- Coach and support community leaders, including remediating or replacing underperforming leaders as needed
- Organize and lead community events, both virtual and in-person
- Support in-market pilots that leverage community programs to drive business outcomes
- Develop deep regional market knowledge and serve as the go-to source on local community trends and needs
- Educate community leaders on relevant product changes and relay field feedback to internal stakeholders
Qualifications
Required:
- 8+ years of demonstrated experience managing community programs, community events, online engagement, or distributed communities
- Proven experience scaling communities while maintaining high engagement
- Strong project management skills, with experience leading cross-functional programs and processes
- Ability to align community strategy with broader business goals
- Highly autonomous and self-directed, with the ability to build processes from scratch or execute against existing playbooks
- Strong verbal communication and interpersonal skills
- Strategic thinker with the ability to influence through persuasion, negotiation, and consensus-building
- Fluency in English and Spanish
Preferred:
- Familiarity with online community platforms, Salesforce, Google Suite, AI tools, event management tools, and analytical tools
- Entrepreneurial mindset with a bias toward action and growth
Key Details
- Start Date: November 16, 2026
- Duration: Through approximately June 30, 2027
- Location: Remote (U.S.)
- Work Schedule: Full-time, 40 hours/week
- Pay Rate: $75 - $89/hour + benefits (medical, dental, vision, 401k)
- Work Authorization: Must be authorized to work in the U.S. without sponsorship.
- Engagement: W2 Contract role through Maleda Tech.
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