Senior Compliance & Payment Operations Analyst

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

Qualia is building payment solutions to simplify how money moves in real estate closings. You'll support our Compliance and Payment Operations function—supporting day-to-day payment execution, transaction monitoring, and issue resolution—while helping scale compliant, repeatable processes as the business grows. You’ll work closely with Compliance, Operations, Product, Engineering, Customer Support, and the sponsor-bank partner to ensure payment activity is executed in accordance with regulatory requirements, network rules, and internal controls.

Compliance & Risk Management

• Support our Compliance Management System (CMS) for embedded payments focused on governance, oversight, and operational execution
• Monitor payments activity across rails for ACH returns, transaction anomalies, and potential fraud, escalating issues in accordance with established procedures

• Handle any escalations related to customer onboarding, liaise with sponsor bank and address them within SLA. 
• Own daily payment operations workflows, including exception handling, returns management, and issue tracking
• Assist with internal and external audits by gathering evidence, validating controls, and ensuring adherence to documented policies and procedures   
• Ensure compliance with NACHA Operating Rules, Reg E, BSA/AML requirements , consumer protection obligations, and sponsor bank requirements
• Resolve L2/L3 complaints in coordination with Customer Support
• Oversee onboarding workflows and resolve any escalations 

Process Improvement & Growth

• Track and report on key operational and risk metrics, including ACH return rates, exception volumes, resolution timelines, and error trends.
• Analyze operational data to identify failure points or control gaps; partner with Product and Engineering to automate manual workflows and reduce transaction failure rates.
• Help draft and update Standard Operating Procedures (SOPs) for payment flows, onboarding due diligence, and risk assessments.
• Document edge cases and contribute to the team's knowledge base.
• Provide operational and compliance input for new payment features, rail expansions, and product launches. 

Must-Haves

• 3–4 years in payment, compliance, or risk operations (fintech or banking preferred)
• Direct experience with sponsor bank programs or embedded payments
• Familiarity with all major payment rails (ACH, wire, instant payments)
• Working knowledge of NACHA Operating Rules,  ACH return processes, and return-rate risk management 

Nice-to-Haves

• Real estate, proptech, or vertical SaaS experience
• Exposure to audits, bank exams, or sponsor-bank oversight processes

Key Competencies

• Comfortable working in ambiguous, fast-changing environments
• Detail-obsessed—you catch errors others miss
• Clear communicator who documents thoroughly and escalates appropriately
• Problem-solver who takes ownership of issues through resolution
• Comfortable learning new regulations and translating them into daily workflows

While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

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