Manage, maintain, and improve secure government cloud, hybrid, and multi-cloud infrastructure (Azure Gov/Azure GCC High, AWS GovCloud, GCP). Provide 24x7 operational support, incident/change management, advanced troubleshooting, compliance with FedRAMP/NIST/DISA/CIS standards, automation/IaC development, capacity and performance management, and technical guidance to improve architecture, security, and service delivery.
Description
Job Description:
The primary purpose of this position is to manage, maintain, implement, and improve cloud-focused, platform-agnostic IT infrastructure environments supporting Government customers and regulated workloads. This position focuses on secure cloud, hybrid cloud, and multi-cloud environments, including Microsoft Azure Government/GCC High and/or Amazon Web Services (AWS) GovCloud, and/or Google Cloud Platform (GCP). Supported environments will include multi-cloud platforms; compute, storage, networking, security, identity, observability, automation, backup, database, and service management capabilities; and customer or hosted data center environments. This position ensures high levels of availability, security, performance, compliance, and operational stability for supported Government systems and business applications. The ideal candidate will have advanced technical expertise across multiple cloud platforms, the ability to design and operate secure Government cloud environments, experience applying compliance frameworks and security controls, and the ability to support mission-critical customer environments through participation in a 24x7 on-call rotation.
What You Will Do:
* Provide operational support, administration, troubleshooting, and lifecycle management for Government customer cloud and hybrid infrastructure environments across Azure Government/GCC High, AWS GovCloud, and/or GCP.
* Monitor, maintain, and optimize customer cloud environments to ensure availability, performance, security, compliance, and adherence to defined Service Level Agreements (SLAs).
* Perform incident, problem, change, and request management activities following established ITIL, security, compliance, and operational processes.
* Respond to and resolve customer incidents, service requests, alerts, and operational issues across cloud compute, storage, networking, identity, security, automation, monitoring, backup, and platform services.
* Participate in a 24x7 on-call rotation supporting critical Government customer environments, including after-hours, weekends, holidays as required.
* Perform advanced troubleshooting, root cause analysis, and remediation of complex cloud and infrastructure issues while driving preventative actions to improve reliability.
* Support secure cloud operations by applying Government compliance requirements and security frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, DISA STIGs, CIS Benchmarks, and other applicable standards.
* Manage and maintain cloud configurations, access controls, security controls, monitoring, logging, automation, and operational documentation.
* Implement approved changes, upgrades, patches, migrations, and configuration updates while following established change management processes.
* Develop and maintain automation, Infrastructure as Code, scripts, runbooks, knowledge articles, and operational procedures to improve efficiency and consistency.
* Perform capacity management, performance analysis, health assessments, and proactive remediation activities to improve customer environments.
* Provide technical guidance and recommendations to improve cloud architecture, operational maturity, security posture, automation, and service delivery outcomes.
* Communicate effectively with customers, account teams, project managers, and internal stakeholders regarding incidents, changes, risks, technical issues, and service performance.
* Maintain accurate service documentation, incident records, change records, knowledge articles, and customer environment documentation.
* Participate in customer service reviews, technical discussions, and operational meetings to support customer satisfaction and continuous improvement.
* Collaborate with Customer Success, Professional Services, Security, Architecture, Sales, and Operations teams to deliver high-quality Managed Services outcomes.
* Support pre-sales activities by providing technical expertise, solution recommendations, and input into cloud Managed Services opportunities.
* Research, evaluate, and recommend cloud technologies, automation capabilities, security solutions, and operational improvements that enhance Managed Services offerings.
* Mentor and support team members by sharing technical knowledge, operational best practices, and cloud engineering expertise.
What We Expect of You:
* Bachelor's degree and 5 years of IT infrastructure engineering experience, including cloud, platform, systems, network, automation, or operations engineering experience, OR 9 total years of IT engineering experience, including 5 years of relevant infrastructure or cloud engineering experience.
* IT engineering experience with one or more infrastructure or cloud solutions supported by the Managed Services practice, including cloud platforms, enterprise storage, Windows and/or Unix/Linux systems, virtualization, observability, automation, databases, security tools, and service management platforms.
* Advanced-level technical certifications in at least two of the following three cloud platforms: Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP).
* Experience designing, implementing, and supporting cloud solutions across one or more of the following platforms: Microsoft Azure Government / Azure GCC High; AWS GovCloud (US); Google Cloud Platform (GCP).
* Ability and drive to further technical education through achieving certification and training plans specific to relevant cloud, infrastructure, automation, security, or service management technologies.
* Ability to establish customer trust and confidence in CDW Managed Services knowledge of and concern for customers' business needs.
* Experience applying Government and industry compliance frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, FISMA, DISA STIGs, CIS Benchmarks, or comparable security standards.
* History of balancing multiple priorities simultaneously with the ability to adapt to changing customer needs while meeting deadlines.
* Ability to perform advanced root cause analysis.
* Strong organizational, analytical, and problem-solving skills.
* Customer-service focused with a high level of professionalism.
* Ability to consistently follow policies and procedures.
* Strong communication and documentation skills.
* Excellent verbal and written communication skills, with the ability to effectively interact with coworkers and stakeholders, including senior leadership.
* Ability to prioritize work and handle multiple tasks simultaneously in a fast-paced, diverse, growth-oriented environment.
* Demonstrated ability to work independently and be self-sufficient.
* Ability to work as a team and provide guidance, mentorship, and support of peers.
* Must have good time management skills and be able to meet rigid and urgent assignment schedules.
* Ability to understand, remember, and apply oral and/or written instructions or other information.
* Ability to organize thoughts and ideas into understandable terminology; ability to apply common sense in performing the job; ability to understand and follow basic instructions and guidelines.
* Ability to travel as needed.
* Demonstrated ability to develop strong customer relationships and trust to secure future business.
* Demonstrated ability to achieve high levels of customer satisfaction.
* Demonstrate and actively promote an understanding and commitment to the mission of CDW through behaviors consistent with the CDW Way.
* Experience in large-scale enterprise, hybrid cloud, multi-cloud, or hosted data center environments, is a plus.
* 3 years of Managed Services experience is a plus.
* Cloud, automation, security, ITIL, networking, infrastructure, or platform certifications, is a plus.
* Pay range:
* $96,000 - $150,180
* depending on experience and skill set Quarterly bonus target of 10% subject to terms and conditions of plan
* Benefits overview:
* https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Job Description:
The primary purpose of this position is to manage, maintain, implement, and improve cloud-focused, platform-agnostic IT infrastructure environments supporting Government customers and regulated workloads. This position focuses on secure cloud, hybrid cloud, and multi-cloud environments, including Microsoft Azure Government/GCC High and/or Amazon Web Services (AWS) GovCloud, and/or Google Cloud Platform (GCP). Supported environments will include multi-cloud platforms; compute, storage, networking, security, identity, observability, automation, backup, database, and service management capabilities; and customer or hosted data center environments. This position ensures high levels of availability, security, performance, compliance, and operational stability for supported Government systems and business applications. The ideal candidate will have advanced technical expertise across multiple cloud platforms, the ability to design and operate secure Government cloud environments, experience applying compliance frameworks and security controls, and the ability to support mission-critical customer environments through participation in a 24x7 on-call rotation.
What You Will Do:
* Provide operational support, administration, troubleshooting, and lifecycle management for Government customer cloud and hybrid infrastructure environments across Azure Government/GCC High, AWS GovCloud, and/or GCP.
* Monitor, maintain, and optimize customer cloud environments to ensure availability, performance, security, compliance, and adherence to defined Service Level Agreements (SLAs).
* Perform incident, problem, change, and request management activities following established ITIL, security, compliance, and operational processes.
* Respond to and resolve customer incidents, service requests, alerts, and operational issues across cloud compute, storage, networking, identity, security, automation, monitoring, backup, and platform services.
* Participate in a 24x7 on-call rotation supporting critical Government customer environments, including after-hours, weekends, holidays as required.
* Perform advanced troubleshooting, root cause analysis, and remediation of complex cloud and infrastructure issues while driving preventative actions to improve reliability.
* Support secure cloud operations by applying Government compliance requirements and security frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, DISA STIGs, CIS Benchmarks, and other applicable standards.
* Manage and maintain cloud configurations, access controls, security controls, monitoring, logging, automation, and operational documentation.
* Implement approved changes, upgrades, patches, migrations, and configuration updates while following established change management processes.
* Develop and maintain automation, Infrastructure as Code, scripts, runbooks, knowledge articles, and operational procedures to improve efficiency and consistency.
* Perform capacity management, performance analysis, health assessments, and proactive remediation activities to improve customer environments.
* Provide technical guidance and recommendations to improve cloud architecture, operational maturity, security posture, automation, and service delivery outcomes.
* Communicate effectively with customers, account teams, project managers, and internal stakeholders regarding incidents, changes, risks, technical issues, and service performance.
* Maintain accurate service documentation, incident records, change records, knowledge articles, and customer environment documentation.
* Participate in customer service reviews, technical discussions, and operational meetings to support customer satisfaction and continuous improvement.
* Collaborate with Customer Success, Professional Services, Security, Architecture, Sales, and Operations teams to deliver high-quality Managed Services outcomes.
* Support pre-sales activities by providing technical expertise, solution recommendations, and input into cloud Managed Services opportunities.
* Research, evaluate, and recommend cloud technologies, automation capabilities, security solutions, and operational improvements that enhance Managed Services offerings.
* Mentor and support team members by sharing technical knowledge, operational best practices, and cloud engineering expertise.
What We Expect of You:
* Bachelor's degree and 5 years of IT infrastructure engineering experience, including cloud, platform, systems, network, automation, or operations engineering experience, OR 9 total years of IT engineering experience, including 5 years of relevant infrastructure or cloud engineering experience.
* IT engineering experience with one or more infrastructure or cloud solutions supported by the Managed Services practice, including cloud platforms, enterprise storage, Windows and/or Unix/Linux systems, virtualization, observability, automation, databases, security tools, and service management platforms.
* Advanced-level technical certifications in at least two of the following three cloud platforms: Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP).
* Experience designing, implementing, and supporting cloud solutions across one or more of the following platforms: Microsoft Azure Government / Azure GCC High; AWS GovCloud (US); Google Cloud Platform (GCP).
* Ability and drive to further technical education through achieving certification and training plans specific to relevant cloud, infrastructure, automation, security, or service management technologies.
* Ability to establish customer trust and confidence in CDW Managed Services knowledge of and concern for customers' business needs.
* Experience applying Government and industry compliance frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, FISMA, DISA STIGs, CIS Benchmarks, or comparable security standards.
* History of balancing multiple priorities simultaneously with the ability to adapt to changing customer needs while meeting deadlines.
* Ability to perform advanced root cause analysis.
* Strong organizational, analytical, and problem-solving skills.
* Customer-service focused with a high level of professionalism.
* Ability to consistently follow policies and procedures.
* Strong communication and documentation skills.
* Excellent verbal and written communication skills, with the ability to effectively interact with coworkers and stakeholders, including senior leadership.
* Ability to prioritize work and handle multiple tasks simultaneously in a fast-paced, diverse, growth-oriented environment.
* Demonstrated ability to work independently and be self-sufficient.
* Ability to work as a team and provide guidance, mentorship, and support of peers.
* Must have good time management skills and be able to meet rigid and urgent assignment schedules.
* Ability to understand, remember, and apply oral and/or written instructions or other information.
* Ability to organize thoughts and ideas into understandable terminology; ability to apply common sense in performing the job; ability to understand and follow basic instructions and guidelines.
* Ability to travel as needed.
* Demonstrated ability to develop strong customer relationships and trust to secure future business.
* Demonstrated ability to achieve high levels of customer satisfaction.
* Demonstrate and actively promote an understanding and commitment to the mission of CDW through behaviors consistent with the CDW Way.
* Experience in large-scale enterprise, hybrid cloud, multi-cloud, or hosted data center environments, is a plus.
* 3 years of Managed Services experience is a plus.
* Cloud, automation, security, ITIL, networking, infrastructure, or platform certifications, is a plus.
* Pay range:
* $96,000 - $150,180
* depending on experience and skill set Quarterly bonus target of 10% subject to terms and conditions of plan
* Benefits overview:
* https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW Austin, Texas, USA Office
10900 Stonelake Blvd Building 2 Suite 100 , Austin, TX, United States, 78759
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