IAM Technical Project Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are seeking an experienced Technical Project Manager to lead complex IAM initiatives across the enterprise. In this role, you will serve as the primary delivery owner for identity and access management projects, translating business requirements into technical roadmaps, coordinating across infrastructure, security, and application teams, and ensuring projects deliver value on time and within scope. You will combine strong project management discipline with hands-on technical understanding of IAM platforms, controls, and architectures.

This position sits at the intersection of business delivery, technical architecture, and operational governance. You will manage initiatives ranging from platform migrations and policy implementations to new capability deployments and organizational transformations in IAM.

What You'll Do

Project Planning and Scope Management

• Define project charters and scope for IAM initiatives, breaking implementations into manageable workstreams and phases
• Develop schedules, resource plans, and cost estimates with technical leads
• Establish success criteria and KPIs aligned with business objectives

Stakeholder Coordination and Communication

• Lead governance boards and steering committee reviews
• Communicate status, risks, and decisions to technical and business audiences
• Coordinate across infrastructure, security, applications, and business teams, managing dependencies and escalations proactively

Technical Delivery Oversight

• Provide technical project leadership on platform implementations (Okta, CyberArk, Saviynt, etc.)
• Track and manage technical workstreams from design through deployment
• Collaborate with architects and engineers to ensure solutions meet requirements, standards, and compliance

Risk and Change Management

• Identify, assess, and mitigate project risks
• Develop and execute change management plans for organizational transitions
• Plan and manage cutover activities, rollbacks, and contingencies, supporting post-implementation review

Operations Enablement and Training

• Coordinate training and documentation for operations and support teams
• Develop operational runbooks and procedures for new capabilities
• Support knowledge transfer and team readiness

Metrics and Continuous Improvement

• Track and report project metrics (schedule variance, budget variance, scope adherence)
• Monitor value realization against post-implementation targets
• Identify and implement process improvements in IAM delivery

What We're Looking For

• Strong knowledge of IAM platforms/architectures (Okta, Active Directory, PAM, IGA) and identity governance/compliance controls
• Advanced project management skills (planning, scheduling, budgeting, risk) with Agile/Waterfall/hybrid experience
• Excellent stakeholder communication and ability to translate technical architecture into business context
• Bachelor's degree in computer science, information systems, business, or related field
• 10+ years in project/program management; 5+ years managing IAM, security, or enterprise IT projects
• 3+ years hands-on with enterprise IAM platforms (Okta, Saviynt, or equivalent); proven success leading complex multi-team initiatives and platform migrations

Preferred Qualifications

• PMP, PRINCE2, or equivalent certification
• Cloud platform experience (AWS, Azure, GCP) and SAFe/agile facilitation
• Knowledge of IAM governance standards (NIST, CIS, SOC 2) and zero-trust frameworks

Location

The US national base salary range for this position is from 

The national range provided includes the base salary that Amex GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!