Senior Director, Business Operations - SoFi Technology Solutions

We are seeking a Senior Director, Strategy & Business Operations to serve as a strategic partner to the President of SoFi Technology Solutions (STS), helping scale one of the company's most important growth businesses.

SoFi Technology Solutions powers innovation for financial institutions, fintechs, and brands through a suite of technology platforms spanning processing, banking core and ledgering, payments, and risk and fraud solutions. As STS continues its next phase of growth, this leader will help drive business performance, strategic planning, organizational effectiveness, and operational rigor across the business.

Reporting directly to the President of STS, this role serves as a strategic thought partner and execution leader, helping shape the long-term direction of the business while driving operational excellence. The Senior Director will lead structured problem-solving efforts on the most critical opportunities and challenges facing STS, including growth strategy, market expansion, product investment decisions, competitive positioning, organizational effectiveness, and business performance. This leader will combine rigorous analytical thinking, exceptional executive communication, and AI-enabled ways of working to accelerate decision-making and execution across the organization.

The ideal candidate is equally comfortable developing a market-sizing model, building a Board presentation, facilitating executive decision-making, leading a cross-functional strategic initiative, or designing the operating mechanisms that ensure the organization executes against its highest priorities.

• Partner directly with the President of STS on the highest-priority strategic questions facing the business.
• Lead structured problem-solving efforts to evaluate growth opportunities, investment decisions, market expansion strategies, operating model evolution, and organizational priorities.
• Develop executive-level business cases, including market sizing, competitive analysis, financial modeling, scenario planning, and ROI assessments.
• Synthesize complex internal and external data into actionable insights and strategic recommendations.
• Drive cross-functional analyses that inform product, commercial, technology, and operational decision-making.
• Monitor industry trends, competitive dynamics, emerging technologies, and client needs to proactively identify risks, opportunities, and strategic recommendations for the business.

• Drive annual planning, long-range planning, investment prioritization, and operating reviews across STS.
• Establish and manage business performance frameworks, including executive scorecards, KPIs, dashboards, and operating metrics.
• Translate business performance insights into actionable recommendations that improve growth, profitability, client outcomes, and operational efficiency.
• Ensure strategic priorities are translated into measurable outcomes, clear ownership, and execution plans.
• Identify and resolve execution risks, dependencies, and organizational bottlenecks that impact business performance.

• Serve as a trusted advisor and thought partner to the President, extending leadership leverage and enabling focus on the highest-impact priorities.
• Lead executive operating rhythms, including staff meetings, business reviews, strategic planning sessions, leadership offsites, and decision forums.
• Drive alignment and accountability across the STS leadership team on priorities, decisions, commitments, and outcomes.
• Draft and deliver high-impact executive communications, including Board materials, strategic narratives, business reviews, leadership presentations, client-facing content, and organizational communications.
• Translate complex business, technical, and operational concepts into concise, compelling recommendations tailored to executive audiences.
• Serve as a trusted thought partner on executive messaging, storytelling, and presentation development.

• Design and continuously improve the STS operating system, including planning, forecasting, governance, prioritization, performance management, and scalable mechanisms that improve visibility, decision-making, accountability, and execution across the organization.
• Lead cross-functional initiatives requiring coordination across Product, Engineering, Commercial, Finance, Operations, Risk, Legal, and Compliance teams.
• Build frameworks that ensure strategic initiatives are delivered on time, within scope, and aligned to business outcomes.
• Partner with leadership to optimize organizational design, resource allocation, and investment decisions to support growth and scale.

• Champion AI-enabled ways of working across STS, identifying opportunities to improve productivity, decision quality, organizational effectiveness, and speed of execution.
• Leverage AI tools to accelerate research, analysis, strategic planning, communication development, workflow automation, and operational execution.
• Partner with functional leaders to embed practical AI-driven capabilities into business processes and operating mechanisms that create measurable business impact.
• Help build a culture of experimentation and continuous improvement through the adoption of innovative technologies and operating practices.

• Partner with Risk, Compliance, Legal, and Finance leaders to ensure appropriate governance structures are embedded across STS operations.
• Support executive oversight of business risks, regulatory commitments, strategic initiatives, and operational controls.
• Ensure operating processes enable disciplined decision-making, effective risk management, and sustainable business growth.

• Bachelor's degree required.
• 15+ years of experience in strategy, business operations, management consulting, fintech, financial services, payments, banking technology, enterprise software, or related industries.
• Exceptional strategic thinking and structured problem-solving capabilities, including experience leading market assessments, competitive analysis, business case development, financial modeling, scenario planning, and executive-level recommendations.
• Proven experience partnering directly with executive leaders and driving business outcomes across complex, matrixed organizations.
• Strong understanding of technology platform businesses, payments, banking infrastructure, fintech, SaaS, or enterprise technology ecosystems.
• Outstanding written and verbal communication skills, with a demonstrated ability to distill ambiguity and complexity into actionable recommendations, executive-ready communications, and compelling narratives that influence senior stakeholders.
• Experience building operating mechanisms that improve organizational effectiveness, accountability, and execution.
• Strong analytical and financial acumen, including experience evaluating business performance, investment decisions, and growth opportunities.
• Demonstrated ability to lead highly complex, cross-functional initiatives from strategy development through execution.
• Strong AI fluency, including experience leveraging AI tools to improve productivity, analysis, communication, decision-making, and operational effectiveness.
• High degree of ownership, intellectual curiosity, and ability to operate effectively in fast-paced, evolving environments.

• MBA or other advanced degree.
• Experience within payments, issuer processing, banking infrastructure, core banking, risk, fraud, or financial technology platforms.
• Prior experience in a Chief of Staff, Strategy, Corporate Development, General Manager, Business Operations, or Consulting leadership role.
• Experience supporting executives responsible for P&L ownership and large-scale organizational transformation.
• Experience scaling B2B technology, fintech, payments, or platform businesses serving enterprise clients.