Senior Director, Commercial Platforms

In this role, the Senior Director partners closely with business leaders, Product Owners, Global Process Owners, and IT delivery teams to drive harmonized processes, scalable platform capabilities, and high‑quality solution delivery through modern Agile and DevOps practices.

What will you need to be successful?

• (20%) Platform Strategy & Ownership
  • Serve as Global Platform Owner for the Salesforce ecosystem and associated commercial platforms, ensuring technology adherence to global standards, enterprise architecture, and value‑driven roadmaps.
  • Define and maintain the long‑term platform strategy aligned to global commercial objectives and the executive 12‑point plan for commercial transformation.
  • Gather and assess global process changes, evaluate impacts, and drive alignment with the Global Process Committee.
• (10%) Leadership And Execution
  • Partner with Service Delivery & global Agile teams to deliver enhancements, new capabilities, BAU support, and cross‑cloud integrations (Sales, Service, Health, Marketing, Data Cloud, MuleSoft).
  • Partner with Service Delivery & global Agile teams to execute end‑to‑end delivery from discovery through deployment, ensuring predictable release cycles and high‑quality outcomes.
  • Champion Agile and DevOps methodologies to drive standardization, velocity, and continuous improvement.
• (30%) Stakeholder Engagement & Governance
  • Collaborate with Commercial Excellence, regional business units, and Global Business Sponsors to prioritize features, manage demand, and ensure alignment to strategic goals.
  • Represent Commercial Platforms in steering committees, working groups, and governance forums.
  • Provide transparent communication on progress, risks, and decisions to executive stakeholders.
• (25%) Team Leadership
  • Lead cross‑functional teams including Business Analysts, Solution Architects, Developers, Scrum Masters, and external vendor partners.
  • Drive capability uplift across Commercial IT through mentorship, operational rigor, and standardization of ways of working.
• (15%) Risk, Compliance & Platform Health
  • Ensure stability, scalability, and security of global commercial platforms.

• Manage vendor relationships, contract dependencies, and platform budgets.
• Oversee platform lifecycle management including releases, maintenance, deprecations, and integrations.

Location: US - Remote

Education: BSBA, Bachelor’s degree in Information Technology, Computer Science or equivalent.

What will you need to be successful?

• 10+ years of experience leading enterprise‑scale commercial or CRM platforms.
• Deep expertise in Salesforce (multi‑cloud), enterprise integrations, and global rollout programs.
• Proven success implementing Agile methodologies and modern DevOps practices.
• Strong stakeholder management and experience collaborating with global leaders.
• Demonstrated ability to lead cross‑functional technical teams and complex transformation initiatives.
• Ability to lead up to 12 people

Travel Requirements:  <10% 

You Unlimited.

• The anticipated base compensation range for this position is $212,813-$287,938 USD annually. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, and geographic location. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. In addition to base pay, we offer competitive bonus and benefits, including medical, dental, and vision coverage, 401(k), tuition reimbursement, medical leave programs, parental leave, generous PTO, paid company holidays, 8 hours of volunteer time annually, and a variety of wellness offerings such as EAP.

• Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/

• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement  

• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day  

• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program 

• Flexibility: Hybrid Work Model (For most professional roles)  

• Training: Hands-On, Team-Customized, Mentorship  

• Extra Perks: Discounts on fitness clubs, travel and more!  

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.