Senior Director of Product, Payment Platform & Experiences

About the role:

8am, makers of LawPay and CPACharge as well as MyCase, CasePeer and Docketwise, is investing to ensure 8am is the most trusted and effective, payments-first agentic operating system for professional service firms - from boutique solo practices to enterprise-scale operations. We are hiring a Senior Director of Product, Payment Platform & Experiences to help steward this transformation.

This role owns the product strategy and roadmap for both payment platform capabilities as well as the end-to-end payment experiences that serve them up for our firms and their clients - from merchant underwriting to billing workflows, to payer experiences that shape both how and whether clients pay. You will be responsible for deepening payment adoption, accelerating digitization, and eliminating the friction that keeps firms and their clients tethered to legacy methods and low collection rates.

You will lead cross-functional execution across Product, Engineering, Design, Compliance, GTM, and Finance - ensuring 8am builds the durable platform foundations and high-quality user experiences that drive measurable growth in payment volume, conversion, and retention.

This is a senior builder + influencer role for a product leader who combines deep payments expertise with a genuine passion for crafting user experiences that overcome real behavioral and adoption barriers. If you are energized by harnessing the power of AI to reshape how professionals, their employees and their clients exchange value - and by building the infrastructure that makes it seamless, secure, and scalable - this is a rare opportunity.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Own the company-wide payments product strategy and multi-year roadmap
• Lead product development across Payment Platform, Merchant Billing & Invoicing, and Payer Experiences for small business and Enterprise customers
• Evolve the platform layer (routing, settlement, fund flow, compliance architecture) that powers the 8am payments ecosystem
• Partner with Engineering, Design, Compliance, Finance, RevOps, and CX to drive adoption, volume growth, and measurable customer an business value
• Ensure payment safety, fraud prevention, regulatory compliance, and trust across all features

About you:

• 10+ years in product management with 5+ leading payments, fintech, or financial services products
• Deep understanding of payment systems - processing, settlement, compliance - paired with a strong bias toward user experience innovation
• Demonstrated ability to create a compelling vision, secure broad buy-in, and translate it into an ambitious long-term strategy delivered incrementally
• Track record of driving digitization and adoption against entrenched behavioral or structural barriers
• Experience in B2B SaaS serving SMB to enterprise; professional services background a strong plus
• Preferred to sit in Austin, Texas

Why 8am: 

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here’s how we support our 8Team:

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day.

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.