Manage fulfillment and strategic growth for China-based brands across multiple ecommerce marketplaces. Build competitive fulfillment agreements, develop account growth strategies, monitor delivery, inventory, customer satisfaction, forecasting, and sales metrics, and lead brand communications, reporting, follow-ups, and weekly business reviews. The role requires native Mandarin and fluent English, strong executive communication, independent leadership, problem-solving, and experience managing large ecommerce clients.
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.
Work Your Way:
At Spreetail, we believe in empowering our employees to work in the way that suits them best through our Work Your Way approach. Each team member has the flexibility to choose where they work most effectively each week—whether that's from home, a coffee shop, or the office. While flexibility is key, we also value the power of in-person connection. That’s why we bring our corporate team together in Lincoln each quarter for a week of intentional collaboration, team building, community engagement, and our All-Hands meeting. It’s the best of both worlds: the freedom to work your way, with meaningful opportunities to connect and grow together. Please scroll to the bottom of the job posting to confirm that your state qualifies for the Work Your Way program.
Spreetail is seeking a Senior Ecommerce Account Manager – Native Mandarin to fuel the next stage of growth for our China-based brands business — a line already posting triple-digit growth. As a key partner at Spreetail, you'll manage fulfillment across multiple marketplaces, structure competitive agreements, and advise brands on long-term growth strategies. If you're strategic, bilingual, and want to help scale a business line on a serious hot streak, this role is for you.
How you will achieve success:
- Unlock the full GMV potential of every brand you manage by building smart, competitive fulfillment contract models — using market insights to spot real opportunities and drive triple-digit impact.
- Turn ambitious brand goals into a clear playbook, then rally teams, peers, and brand leaders to execute that strategy at every touchpoint.
- Own account health end to end — tracking on-time delivery, inventory accuracy, customer satisfaction, forecasting, and sales daily, and moving fast to keep brands winning.
- Build strong relationships with business leaders at every level, lead brand communications, and deliver projects with precision — always going above and beyond for a best-in-class brand experience.
- Drive brand reporting that actually moves the needle: lead calls, track open items, push follow-ups, and run weekly business reviews that close gaps and keep results on track.
What experiences will help you in this role:
- Native Mandarin speaker with full English fluency — you move seamlessly between languages and cultures, translating not just words but strategy for Mandarin-speaking brands.
- Bachelor's degree in Business, Finance, Project Management, or Client Services.
- 5–6+ years managing e-commerce clients with net sales exceeding $20 million annually, ideally including brands importing from China — you know how to turn big accounts into bigger wins.
- A track record of thriving in fast-paced, high-stakes environments, confidently engaging everyone from C-level executives to support teams.
- Sharp independent and team leadership skills, creative problem-solving instincts, and standout writing, phone, and presentation abilities — with a relentless focus on delivering results on time, every time.
In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply!
What you can expect from us:
• We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families.
• We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.
• We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources.
• We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it.
Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [email protected].
To qualify for Work Your Way, eligible applicants must reside in one of the following states:
Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, West Virginia, and Wyoming.
Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to [email protected] directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.
#LI-Remote
Spreetail Austin, Texas, USA Office
Austin, TX, United States, 78701
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