Senior Lead Systems Operations Engineer

About this role
Wells Fargo is seeking a highly experienced Senior Lead Systems Operations Engineer to provide technical leadership across Platform Engineering and Production Support within Consumer Technology. This role is responsible for advancing the observability, reliability, resiliency, and operational excellence of critical branch facing platforms, including the Customer Relationship View (CRV) ecosystem, which spans Salesforce, Java/J2EE, APIs, and modern container-based technologies. The ideal candidate will bring deep, hands-on expertise in Site Reliability Engineering (SRE), observability, application and production support, DevOps, complex troubleshooting, automation, and AI-enabled operations.
Key areas of focus include:

• Lead the diagnosis and resolution of complex production issues by correlating application behavior, logs, metrics, infrastructure signals, system dependencies, and customer/business impact, while driving coordinated technical recovery across multiple engineering teams
• Advance a proactive, engineering-led approach to production support by strengthening monitoring, alerting, application telemetry, automated diagnostics, resiliency, performance management, and incident prevention
• Identify and implement AI and automation solutions that reduce manual operational effort, accelerate issue detection and root-cause analysis, improve engineering productivity, and reduce Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR)
• Apply strong hands-on technical expertise across technologies and observability platforms including Salesforce, Java/J2EE, Red Hat OpenShift/Kubernetes, Splunk, AppDynamics, Grafana, Prometheus, ThousandEyes, and Playwright
• Serve as a trusted technical advisor and partner across application development, infrastructure, architecture, cybersecurity, vendors, and business teams to strengthen platform stability, production readiness, change execution, and engineering practices
• Apply AI, machine learning, or intelligent automation to operational use cases such as incident correlation, anomaly detection, troubleshooting, root-cause analysis, knowledge discovery, and platform engineering productivity

In this role, you will:

• Act as a trusted advisor to senior leadership, shaping and influencing platform engineering, production support, reliability, and operational strategies for highly complex business and technology initiatives
• Lead complex, enterprise-impacting technology initiatives and provide senior-level engineering consultation across applications, platforms, infrastructure, observability, and production operations
• Lead the technical strategy and resolution of complex and unique production challenges requiring cross-functional analysis, sound engineering judgment, and long-term, scalable solutions
• Translate deep technical expertise, business priorities, enterprise technology strategy, and operational requirements into reliable, resilient, observable, and scalable engineering solutions
• Provide technical vision, direction, and expertise to senior leadership while driving adoption of SRE, DevOps, automation, AI, and modern observability practices
• Evaluate emerging technologies and industry best practices and apply innovations that improve availability, resiliency, operational efficiency, troubleshooting effectiveness, and engineering productivity
• Strategically engage with engineers, architects, product teams, business partners, vendors, and senior leaders across the enterprise, serving as a technical escalation point and trusted advisor
• Mentor and develop engineers, strengthen technical capabilities, and establish engineering standards and practices that improve team effectiveness and delivery

Required Qualifications

• 7+ years of systems engineering and technology architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Advanced knowledge of Site Reliability Engineering (SRE) and DevOps practices, including observability, monitoring, automation, incident management, resiliency, availability, and reliability engineering
• Strong hands-on technical experience supporting Salesforce, Java/J2EE applications, APIs, and Red Hat OpenShift or Kubernetes-based platforms in complex enterprise production environments
• Deep hands-on expertise with observability and monitoring technologies such as Splunk, AppDynamics, Grafana, Prometheus, ThousandEyes, dashboards, alerting, log analytics, application telemetry, synthetic monitoring, and performance monitoring
• 5+ years of Salesforce administration experience, Salesforce Administrator certification, or equivalent hands-on Salesforce platform experience
• Demonstrated experience leading high-severity production incidents, troubleshooting complex distributed applications and infrastructure dependencies, performing root-cause analysis, and coordinating technical recovery across multiple engineering teams
• Strong analytical and troubleshooting capabilities, with demonstrated ability to correlate logs, metrics, traces, application behavior, infrastructure signals, system dependencies, and customer/business impact to quickly isolate and resolve production issues
• Experience designing and implementing automation that eliminates repetitive operational activities, strengthens production controls, improves reliability, and reduces MTTD and MTTR
• Experience applying AI, machine learning, or intelligent automation to operational use cases such as incident correlation, anomaly detection, troubleshooting, root-cause analysis, knowledge discovery, and engineering productivity
• Strong communication and technical leadership skills, with demonstrated ability to provide clear technical direction and coordinate multiple stakeholders during business-critical and high-pressure production events
• Demonstrated ability to mentor engineers, influence engineering practices, and drive continuous improvement across production support, SRE, observability, automation, and platform reliability

Job Expectations:

• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$159,000.00 - $279,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
15 Nov 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.
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