Senior Manager, Brand & Creative Services

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Senior Manager, Brand & Creative Services

Overview

As Mitel’s Senior Manager, Brand & Creative Services, you’ll act as both creative director and brand manager, leading the continued evolution of Mitel’s visual identity as we redefine what connection and collaboration mean for global enterprise customers.

In this role, you’ll shape how the world experiences the Mitel brand. You’ll partner closely with leaders across Marketing, Product, Corporate Communications, and beyond to translate business strategy into powerful creative expressions, from high-impact campaigns and events to digital storytelling and executive communications.

You’ll guide a small team, providing creative direction, coaching, and hands-on design support for key initiatives. The right candidate combines deep design expertise with a modern brand mindset: curious about how technology, storytelling, and design systems intersect, and confident in stewarding a consistent, world-class brand experience across channels.

Responsibilities

Brand Leadership & Creative Direction

• Serve as the creative lead for Mitel’s global brand, ensuring the visual identity evolves in step with our business strategy, culture, and market positioning.

• Provide strategic direction and design oversight for high-visibility initiatives, including brand campaigns, events, product launches, and executive communications.

• Lead the creative review and quality-control process to maintain design excellence, consistency, and brand integrity across all materials.

• Partner with Marketing, Corporate Communications, and Product teams to translate complex concepts into clear, visually compelling narratives.

Design & Content Development

• Develop modern, on-brand visual assets for digital campaigns, product collateral, social media, events, and thought-leadership content.

• Create visually impactful PowerPoint and multimedia presentations for major events and executive audiences.

• Guide the evolution of Mitel’s design system, templates, and self-service brand tools to support scalable content creation across the organization.

• Stay current with emerging design, AI, and digital content trends to keep Mitel’s creative output fresh, relevant, and efficient.

Brand Stewardship & Governance

• Own Mitel’s brand guidelines and ensure they remain dynamic, clear, and globally relevant, reflecting best practices in accessibility, sustainability, and inclusivity.

• Lead internal brand-ambassador engagement and enablement, equipping employees and partners to represent Mitel confidently and consistently.

• Oversee Mitel’s brand site and core creative asset library, ensuring ease of access and alignment to new initiatives.

Leadership & Collaboration

• Manage an internal designer and collaborate with content creators on other teams to foster a culture of creativity, accountability, and collaboration.

• Partner with external agencies, freelancers, and production vendors to execute specialized creative projects.

• Collaborate cross-functionally to measure creative impact using data and insights (e.g., campaign engagement, A/B testing, social metrics).

• Manage creative budgets, timelines, and resources to ensure exceptional quality and delivery.

Requirements

• 8–10+ years of professional design experience in a corporate or agency setting, with at least 3 years in a senior or managerial creative role.

• Exceptional design and art-direction skills, with mastery of Adobe Creative Cloud and a strong understanding of layout, typography, and visual hierarchy.

• Experience leading brand systems and evolving corporate identity in a global or B2B technology environment.

• Proven ability to balance creative vision with brand consistency, accessibility, and business impact.

• Skilled in developing presentations and graphics in Microsoft Office.

• Strong communication, influencing, and storytelling skills. Able to articulate creative concepts and rationale to executives and non-design audiences.

• Organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced, evolving organization.

• Familiarity with digital design tools, motion graphics, or web design (HTML/CSS or Figma) is a plus.

• Bachelor’s degree in Graphic Design, Visual Communication, Advertising, or equivalent experience.

• Occasional travel required.

Mitel offers a comprehensive benefit program which includes Medical, Dental, Vision, Life and Disability Insurance, RRSP matching, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more!  Benefits may vary based on full-time or part-time employee status.

For more information, visit www.mitel.com and follow us on Twitter @Mitel

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

We welcome candidates with disabilities and will make accommodations throughout all stages of the recruitment and selection process. If you require a disability-related accommodation, please send an e-mail to [email protected] or call 844-YES-MITEL (844-937-6483). Mitel will consult with all applicants with disabilities who request accommodation to ensure that the accommodation provided is suitable for the applicant’s individual accessibility needs.

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